48 Solving Problems
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Keyboard Problems
CHECK YOUR OPERATING SYSTEM DOCUMENTATION FOR ADDITIONAL
TROUBLESHOOTING INFORMATION
CHECK FOR INTERRUPT REQUEST CONFLICTS — See page 70.
RESTART THE COMPUTER —
• If the mouse is functioning, shut down the computer (see page 34). After the
computer shuts down, press the power button to restart the computer.
• If the computer does not respond to a keystroke or the mouse, press the power
button for at least 8 to 10 seconds until the computer turns off. Press the
power button again to restart the computer.
CHECK THE KEYBOARD CABLE —
• Ensure that the keyboard cable is firmly connected to the computer.
• Shut down the computer (see page 34), reconnect the keyboard cable as
shown on the setup diagram for your computer, and then restart the computer.
• Check the cable connector for bent or broken pins and for damaged or frayed
cables. Straighten bent pins.
• Remove keyboard extension cables and connect the keyboard directly to the
computer.
TEST THE KEYBOARD — Connect a properly working keyboard to the
computer, and try using the keyboard. If the new keyboard works, the original
keyboard is faulty.
IF THE KEYBOARD IS WIRELESS, REPLACE THE KEYBOARD
BATTERY —
See the wireless keyboard documentation for more information.
CHECK FOR INTERRUPT REQUEST CONFLICTS — See page 70.
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