If you have one CD in the fixed optical drive and one CD in the
media bay drive— Identify which CD is not playing:
1. Double-click the My Computer icon on your desktop.
2. Double-click the drive letter of the device the you are verifying.
If you cannot play a DVD movie
HINT: Because of different worldwide file types, not all DVD titles work in all DVD
drives.
Ensure that Windows recognizes the drive— Double-click the My
Computer icon. If the DVD drive is not listed, perform a full scan with
your antivirus software to check for and remove viruses. Viruses can
sometimes prevent Windows from recognizing the drive.
Test the drive with another DVD— Insert another DVD to eliminate the
possibility that the original DVD is defective.
Clean the disc— See the Tell Me How help file for instructions.
If the CD-RW drive stops writing
HINT: If you must disable standby mode to write to a CD-RW drive, remember to enable
standby mode again when you finish writing the CD.
Disable standby mode in Windows before writing to a
CD-RW disk— Search for the keyword standby in
Windows Help.
Change the write speed to a slower rate— The CD-RW drive must
receive a steady stream of data when writing. If the stream is interrupted,
an error occurs. Closing all programs before writing to the CD-RW may
also alleviate the problem.
If you have a hard drive problem
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