What to do if my Dell Latitude 3390 Laptop won't turn on?
First, check that the system has a power light. If not, ensure it's plugged into AC power. Then, remove the battery, making sure the power is off and the system is unplugged. After that, remove all CRUs from the system, reconnect the AC adapter, and try again. Finally, run the ePSA diagnostics.
General| Form factor | Convertible (Folder) |
|---|---|
| Product type | Hybrid (2-in-1) |
| Product color | Black |
| Market positioning | Business |
| Panel type | WVA |
| Pixel pitch | 0.153 x 0.153 mm |
| Display diagonal | 13.3 \ |
| Display brightness | 220 cd/m² |
| Native aspect ratio | 16:9 |
| Maximum internal memory (64-bit) | 16 GB |
| Memory slots | 2x SO-DIMM |
| Internal memory | 8 GB |
| Memory clock speed | 2400 MHz |
| Memory form factor | SO-DIMM |
| Internal memory type | DDR4-SDRAM |
| Memory layout (slots x size) | 2 x 4 GB |
| SSD capacity | The Solid State Drive's storage capacity in Gigabytes. |
| SSD interface | SATA III |
| Storage media | SSD |
| SSD form factor | M.2 |
| Total storage capacity | 256 GB |
| Compatible memory cards | SD |
| Number of SSDs installed | 1 |
| On-board graphics card ID | 0x5917 |
| Discrete graphics card model | Not available |
| On-board graphics card model | Intel® UHD Graphics 620 |
| Maximum on-board graphics card memory | 32 GB |
| On-board graphics card OpenGL version | 4.4 |
| On-board graphics card base frequency | 300 MHz |
| On-board graphics card DirectX version | 12.0 |
| On-board graphics card dynamic frequency (max) | 1100 MHz |
| Audio chip | Realtek ALC3253 |
| Audio system | MaxxAudio Pro |
| Speaker power | 2 W |
| Speakers manufacturer | Waves |
| Number of built-in speakers | 2 |
| Front camera HD type | HD |
| Video capturing speed | 30 fps |
| Front camera resolution | 1280 x 720 pixels |
| Front camera signal format | 720p |
| Front camera resolution (numeric) | 0.92 MP |
| Antenna type | 2x2 |
| Wi-Fi standards | Wi-Fi 5 (802.11ac) |
| Bluetooth version | 4.1 |
| WLAN controller model | Qualcomm QCA61x4A |
| HDMI version | 1.4 |
| Charging port type | DC-in jack |
| DisplayPorts quantity | 0 |
| USB 2.0 ports quantity | USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them. |
| Pointing device | SinglePoint |
| Operating system architecture | 64-bit |
| Battery weight | 210 g |
| Battery voltage | 11.4 V |
| Battery capacity | 42 Wh |
| Number of battery cells | 3 |
| AC adapter power | 45 W |
| AC adapter frequency | 50/60 Hz |
| AC adapter input voltage | 100 - 240 V |
| AC adapter output current | 2.31 A |
| AC adapter output voltage | 19.5 V |
| Cable lock slot type | Noble |
| Bus type | OPI |
| Stepping | Y0 |
| Tjunction | 100 °C |
| Processor cache | 6 MB |
| Processor cores | 4 |
| System bus rate | 4 GT/s |
| Processor family | Intel® Core™ i5 |
| Processor socket | BGA 1356 |
| Processor threads | 8 |
| Processor codename | Kaby Lake R |
| Configurable TDP-up | 25 W |
| Processor frequency | 1.6 GHz |
| Processor cache type | Smart Cache |
| Configurable TDP-down | 10 W |
| Processor lithography | 14 nm |
| Processor manufacturer | Intel |
| PCI Express slots version | 3.0 |
| Processor boost frequency | 3.4 GHz |
| PCI Express configurations | 1x2+2x1, 1x4, 2x2, 4x1 |
| Thermal Design Power (TDP) | 15 W |
| Configurable TDP-up frequency | 1.8 GHz |
| Configurable TDP-down frequency | 0.8 GHz |
| Maximum number of PCI Express lanes | 12 |
| Processor code | SR3LA |
| Processor ARK ID | 124967 |
| Processor package size | 42 X 24 mm |
| Supported instruction sets | AVX 2.0, SSE4.1, SSE4.2 |
| Intel Identity Protection Technology version | 1.00 |
| Intel Stable Image Platform Program (SIPP) version | 0.00 |
Weight and Dimensions| Depth | 224.8 mm |
|---|---|
| Width | 324 mm |
| Weight | 1570 g |
| Height (rear) | 20.4 mm |
| Height (front) | 19.5 mm |
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