What to do if my Dell Latitude 3390 Laptop won't turn on?
First, check that the system has a power light. If not, ensure it's plugged into AC power. Then, remove the battery, making sure the power is off and the system is unplugged. After that, remove all CRUs from the system, reconnect the AC adapter, and try again. Finally, run the ePSA diagnostics.
What to do if my Dell Laptop screen has no video?
If the LCD is not displaying video or the video is garbled, run the ePSA diagnostics. If the LCD is not displaying any video, connect an external monitor to eliminate a no-POST problem. Connect an external monitor, when possible, for all LCD-related problems to help eliminate a possible software or video card problem. If the LCD has dim video, adjust the brightness or connect an AC adapter to eliminate a power management conservation setting in the BIOS. If the LCD has lines on the screen, check the system during POST and system setup, to determine if the lines are present in all modes of operation. Run the ePSA diagnostics. If the LCD has color problems, run the ePSA diagnostics. If the LCD has burned-out pixels, verify that the LCD is still within LCD standard guidelines.
What to do if Dell Latitude 3390 touchpad and keyboard aren't working?
Attach an external mouse or keyboard to check for peripheral functionality. Also, run the ePSA diagnostics.
How to fix BIOS issues on a Dell Laptop?
Check the System Setup pages to verify the settings on each page. Try resetting BIOS to default settings by pressing Alt+F.
How to charge Dell Latitude 3390 battery faster?
The battery should be charged while the system is off for faster charge time.
How to fix VGA connection issues on a Dell Latitude 3390?
Check both ends of the cable for a secure connection to the laptop and the external monitor. Adjust the contrast and brightness on the external monitor. Ensure the notebook is not set to internal display only. Try swapping with a known good cable or a known good external monitor.
How to troubleshoot integrated NIC on a Dell Latitude 3390?
First, make sure that the network driver has been installed and is working properly. Check System Setup to ensure that the NIC is enabled. Try reseating the cable or using a known good cable, if available. If a known good system is available, check if that system is connecting to the network. You may also run the ePSA diagnostics on the network port.
General| Form factor | Convertible (Folder) |
|---|---|
| Product type | Hybrid (2-in-1) |
| Product color | Black |
| Market positioning | Business |
| Panel type | WVA |
| Pixel pitch | 0.153 x 0.153 mm |
| Display diagonal | 13.3 \ |
| Display brightness | 220 cd/m² |
| Native aspect ratio | 16:9 |
| Maximum internal memory (64-bit) | 16 GB |
| Memory slots | 2x SO-DIMM |
| Internal memory | 8 GB |
| Memory clock speed | 2400 MHz |
| Memory form factor | SO-DIMM |
| Internal memory type | DDR4-SDRAM |
| Memory layout (slots x size) | 2 x 4 GB |
| SSD capacity | The Solid State Drive's storage capacity in Gigabytes. |
| SSD interface | SATA III |
| Storage media | SSD |
| SSD form factor | M.2 |
| Total storage capacity | 256 GB |
| Compatible memory cards | SD |
| Number of SSDs installed | 1 |
| On-board graphics card ID | 0x5917 |
| Discrete graphics card model | Not available |
| On-board graphics card model | Intel® UHD Graphics 620 |
| Maximum on-board graphics card memory | 32 GB |
| On-board graphics card OpenGL version | 4.4 |
| On-board graphics card base frequency | 300 MHz |
| On-board graphics card DirectX version | 12.0 |
| On-board graphics card dynamic frequency (max) | 1100 MHz |
| Audio chip | Realtek ALC3253 |
| Audio system | MaxxAudio Pro |
| Speaker power | 2 W |
| Speakers manufacturer | Waves |
| Number of built-in speakers | 2 |
| Front camera HD type | HD |
| Video capturing speed | 30 fps |
| Front camera resolution | 1280 x 720 pixels |
| Front camera signal format | 720p |
| Front camera resolution (numeric) | 0.92 MP |
| Antenna type | 2x2 |
| Wi-Fi standards | Wi-Fi 5 (802.11ac) |
| Bluetooth version | 4.1 |
| WLAN controller model | Qualcomm QCA61x4A |
| HDMI version | 1.4 |
| Charging port type | DC-in jack |
| DisplayPorts quantity | 0 |
| USB 2.0 ports quantity | USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them. |
| Pointing device | SinglePoint |
| Operating system architecture | 64-bit |
| Battery weight | 210 g |
| Battery voltage | 11.4 V |
| Battery capacity | 42 Wh |
| Number of battery cells | 3 |
| AC adapter power | 45 W |
| AC adapter frequency | 50/60 Hz |
| AC adapter input voltage | 100 - 240 V |
| AC adapter output current | 2.31 A |
| AC adapter output voltage | 19.5 V |
| Cable lock slot type | Noble |
| Bus type | OPI |
| Stepping | Y0 |
| Tjunction | 100 °C |
| Processor cache | 6 MB |
| Processor cores | 4 |
| System bus rate | 4 GT/s |
| Processor family | Intel® Core™ i5 |
| Processor socket | BGA 1356 |
| Processor threads | 8 |
| Processor codename | Kaby Lake R |
| Configurable TDP-up | 25 W |
| Processor frequency | 1.6 GHz |
| Processor cache type | Smart Cache |
| Configurable TDP-down | 10 W |
| Processor lithography | 14 nm |
| Processor manufacturer | Intel |
| PCI Express slots version | 3.0 |
| Processor boost frequency | 3.4 GHz |
| PCI Express configurations | 1x2+2x1, 1x4, 2x2, 4x1 |
| Thermal Design Power (TDP) | 15 W |
| Configurable TDP-up frequency | 1.8 GHz |
| Configurable TDP-down frequency | 0.8 GHz |
| Maximum number of PCI Express lanes | 12 |
| Processor code | SR3LA |
| Processor ARK ID | 124967 |
| Processor package size | 42 X 24 mm |
| Supported instruction sets | AVX 2.0, SSE4.1, SSE4.2 |
| Intel Identity Protection Technology version | 1.00 |
| Intel Stable Image Platform Program (SIPP) version | 0.00 |
Weight and Dimensions| Depth | 224.8 mm |
|---|---|
| Width | 324 mm |
| Weight | 1570 g |
| Height (rear) | 20.4 mm |
| Height (front) | 19.5 mm |
Guidelines for safe operation and preparation before internal computer maintenance.
Reference table for screw sizes used in component removal and installation.
Step-by-step guide for removing and installing the laptop's base cover.
Instructions for safely removing and installing the laptop battery.
Procedures for removing and installing the power and volume control board.
Guide for removing and installing Hard Disk Drives and Solid State Drives.
Steps for removing and installing the coin-cell battery.
Guide for removing and installing the Wireless LAN card.
Instructions for removing and installing memory modules (RAM).
Procedures for removing and installing the system fan and heat sink.
Guide for removing and installing the LED board and laptop speakers.
Instructions for removing and installing the I/O board and touchpad.
Guide for removing and installing the display assembly and panel.
Instructions for removing and installing the display hinges and cover.
Guide for removing and installing the camera module and display cable.
Instructions for removing and installing the power connector port.
Comprehensive steps for system board and palm rest replacement.
Information on the power adapter, processors, and Skylake architecture.
Steps to monitor processor usage in Windows Task Manager and Resource Monitor.
Guide for downloading and installing chipset/graphics drivers.
Adjusting screen resolution, rotation, brightness, and touchscreen.
Details of audio controller, downloading audio drivers, and WLAN cards.
Information on storage types, USB evolution, HDMI 1.4, and USB PowerShare.
Camera specifications, usage, and memory features.
Procedures for testing system memory using ePSA.
Details on keyboard layout, size, and display technical specifications.
Information on the laptop's various ports and connectors.
Details of wireless, Bluetooth, and camera specifications.
Information on video controllers and supported storage devices.
Details of audio system and memory module specifications.
Information on processor types, chipset, and general system specs.
Specifications for touchpad, battery, and overall physical dimensions.
Technical details of the laptop's AC adapter.
Introduction to System Setup and general hardware configuration options.
Options for configuring SATA, drives, USB, audio, and miscellaneous devices.
Settings for display brightness and system security features.
Options for system/HDD passwords, firmware updates, and PTT security.
Options for CPU cores, Intel SGX, and performance tuning.
Settings for auto power-on, USB wake, and battery charging modes.
Options for POST behavior, mouse/touchpad, virtualization, and wireless.
Options for system maintenance, data wipe, and log viewing.
Options for boot sequence and updating the system BIOS.
Procedures for assigning, deleting, or changing system passwords.
Lists supported OS and general instructions for downloading drivers.
Information on verifying and installing Intel chipset and HD Graphics drivers.
Instructions for verifying and installing Realtek audio and network drivers.
Steps for troubleshooting battery charging, POST, video, BIOS, and input devices.
Steps for troubleshooting network connectivity and VGA issues.
Information on ePSA diagnostics and system status light indicators.
Table of system light patterns, problems, and suggested solutions.
Notes on internet connection requirements and available support channels.
Step-by-step guide on how to contact Dell for technical support.
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