Troubleshooting 97
Unable to send or
receive multimedia
messages.
Your phone is in airplane
mode with no wireless
connectivity.
1 To u c h St art → Menu
.
2 To u c h Settings.
3 Under system, touch
airplane mode.
4 Touch or drag the toggle
switch to turn off the
airplane mode.
No MMS service is available. Subscribe to the MMS
service from your service
provider.
Your MMS settings are not
configured properly.
Check your network
connection, and confirm
with your network service
provider if your MMS
settings are configured
correctly.
Not enough space left on
your phone memory.
Check if there is enough
space on your phone
memory. Delete useless
data to free space if
necessary.
Unable to send or
receive e-mail.
The Internet connection or
the e-mail setting is not
configured properly.
Check your network
connection, and confirm
with your e-mail service
provider if your e-mail
setting has been configured
correctly.
Internet problems
Problem Possible causes Possible solutions
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