Dell Lightning User Manual

98 Troubleshooting
Unable to connect to the
Internet.
Your phone is in airplane
mode with no wireless
connectivity.
1 Touch Start → Menu
.
2 To u c h Settings.
3 Under system, touch
airplane mode.
4 Touch or drag the toggle
switch to turn off the
airplane mode.
You are not within the
network’s service area.
Check the service area with
your service provider.
Poor signal. Move to an open space or if
you are inside a building,
move closer to a window.
Media problems
Windows Media Player
on my computer cannot
play the sounds of the
video captured using the
phone.
The phone records video
sounds in amr format, but
Windows Media Player does
not support amr decoding.
Play the video using a video
player with the amr
decoder, such as
QuickTime.
Problem Possible causes Possible solutions

Dell Lightning Specifications

General

Brand	Dell
Model	Lightning
Category	Cell Phone
Language	English