Dell MTC2 - Clearing Forgotten Passwords

Appendix 105
Clearing Forgotten Passwords
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions on page 10.
If you forget your supervisor or setup password, you cannot operate your computer or
change settings in the system setup program until you clear the forgotten password(s).
1 Shut down the computer through the Start menu (see page 28).
2 Ensure that your computer and attached devices are turned off. If your computer and
attached devices did not automatically turn off when you shut down your computer,
turn them off now.
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then
unplug it from the network wall jack.
3
Disconnect any telephone or telecommunication lines from the computer.
4 Disconnect your computer and all attached devices from their electrical outlets, and
then press the power button to ground the system board.
CAUTION: To guard against electrical shock, always unplug your computer from
the electrical outlet before opening the cover.
5
Remove the computer cover (see page 76).
NOTICE: Before touching anything inside your computer, ground yourself by touching an
unpainted metal surface, such as the metal at the back of the computer. While you work,
periodically touch an unpainted metal surface to dissipate any static electricity that could harm
internal components.
6
Locate the 2-pin password jumper (see page 79) on the system board, and then remove
the jumper from both pins.
When you receive your computer, the jumper is attached to both pins.
7 Replace the computer cover (see page 96).
8 Connect your computer and devices to electrical outlets, and turn them on.
9 If you are prompted to press <F1> to continue, press <F1>.
10 After the Microsoft Windows desktop appears on your computer, shut down the
computer (see page 28).
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then
unplug it from the network wall jack.
11
Turn off any attached devices and disconnect them from their electrical outlets.