40 Solving Problems
www.dell.com | support.dell.com
Other technical problems
ENSURE THAT YOU HAVE NOT MADE AN ERROR WHILE ENTERING
DATA — See the program documentation to ensure that the values or
characters you are entering are valid.
CHECK FOR VIRUSES — Use a virus-scanning program to check the hard
drive, floppy disks, or CDs.
RESTART THE COMPUTER — Save and close any open files, exit any open
programs, and then shut down your computer through the Start menu instead of
by pressing the power button. Otherwise, you may lose data.
CHECK FOR COMPATIBILITY —
• Ensure that the program is compatible with the operating system installed on
your computer and that your computer meets the minimum hardware
requirements needed to run the software. See the software documentation for
information.
• If necessary, uninstall and then reinstall the program.
ENSURE THAT YOU PROPERLY INSTALLED AND CONFIGURED THE
PROGRAM — See the software documentation for information. If necessary,
uninstall and then reinstall the program.
GO TO THE DELL SUPPORT WEBSITE — Go to support.dell.com for help
with general usage, installation, and troubleshooting questions.The support
website offers several different tools to help you, such as Dell Forum—a chat
room where you can communicate with other Dell customers about their
computers and gain access to technical support through e-mail. See "Dell
Support Website" on page 14 for more information about the website. See "Dell
Technical Support Policy (U.S. Only)" on page 106 for a description of the
hardware and software support provided by Dell.
CALL DELL — If you cannot solve your problem using the Dell Support
website or e-mail service, call Dell for technical assistance (see page 107). See
"Dell Technical Support Policy (U.S. Only)" on page 106 for a description of the
hardware and software support provided by Dell.
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