Dell MTC2 - Page 5

Contents 5
Network Problems . . . . . . . . . . . . . . . . . . . . . . . . . 45
PC Card Problems
. . . . . . . . . . . . . . . . . . . . . . . . . 45
Power Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Printer Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . 48
Scanner Problems
. . . . . . . . . . . . . . . . . . . . . . . . . 49
Sound and Speaker Problems . . . . . . . . . . . . . . . . . . . 50
No sound from speakers
. . . . . . . . . . . . . . . . . . . . . 50
No sound from headphones . . . . . . . . . . . . . . . . . . . 51
Video and Monitor Problems . . . . . . . . . . . . . . . . . . . . 52
If the screen is blank
. . . . . . . . . . . . . . . . . . . . . . 52
If the screen is difficult to read . . . . . . . . . . . . . . . . . 52
3 Advanced Troubleshooting
Diagnostic Lights . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Dell Diagnostics
. . . . . . . . . . . . . . . . . . . . . . . . . . . 59
When to Use the Dell Diagnostics
. . . . . . . . . . . . . . . . 59
Starting the Dell Diagnostics
. . . . . . . . . . . . . . . . . . 59
Drivers
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Identifying Drivers
. . . . . . . . . . . . . . . . . . . . . . . 63
Reinstalling Drivers
. . . . . . . . . . . . . . . . . . . . . . . 63
Using Microsoft
®
Windows
®
XP System Restore . . . . . . . . . 64
Creating a Restore Point
. . . . . . . . . . . . . . . . . . . . 65
Restoring the Computer to an Earlier Operating State
. . . . . . 65
Undoing the Last System Restore . . . . . . . . . . . . . . . . 66
Resolving Software and Hardware Incompatibilities . . . . . . . 66