Dell P3418HW - Common Problems

Troubleshooting │ 57
Common Problems
The following table contains general information about common monitor problems
you might encounter and the possible solutions.
Common
Symptoms
What You
Experience
Possible Solutions
No Video/Power
LED off
No picture •Ensure that the video cable
connecting the monitor and the
computer is properly connected and
secure.
•Verify that the power outlet is
functioning properly using any other
electrical equipment.
•Ensure that the power button is
pressed fully.
•Ensure that the correct input source
is selected via the Input Source
Select button.
No Video/Power
LED on
No picture or no
brightness
•Increase brightness & contrast
controls via OSD.
•Perform monitor self-test feature
check.
•Check for bent or broken pins in the
video cable connector.
•Ensure that the correct input source
is selected via the Input Source
Select menu.
•Run the built-in diagnostics.
Poor Focus Picture is fuzzy,
blurry, or ghosting
•Eliminate video extension cables.
•Reset the monitor to Factory
Settings.
•Change the video resolution to the
correct aspect ratio.
Shaky/Jittery Video Wavy picture or fine
movement
•Reset the monitor to Factory
Settings.
•Check environmental factors.
•Relocate the monitor and test in
another room.