Dell P3418HW - Page 59

Troubleshooting │ 59
Synchronization
Problems
Screen is scrambled
or appears torn
•Reset the monitor to Factory
Settings.
•Perform monitor self-test feature
check to determine if the scrambled
screen appears in self-test mode.
•Check for bent or broken pins in the
video cable connector.
•Restart the computer in the safe
mode.
Safety-Related
Issues
Visible signs of
smoke or sparks
•Do not perform any troubleshooting
steps.
•Contact Dell immediately.
Intermittent
Problems
Monitor
malfunctions on &
off
•Ensure that the video cable
connecting the monitor to the
computer is connected properly and
is secure.
•Reset the monitor to Factory
Settings.
•Perform monitor self-test feature
check to determine if the intermittent
problem occurs in self-test mode.
Missing Color Picture missing color •Perform monitor self-test feature
check.
•Ensure that the video cable
connecting the monitor to the
computer is connected properly and
is secure.
•Check for bent or broken pins in the
video cable connector.
Wrong Color Picture color not
good
•Change the Preset Modes in the
Color menu OSD to Graphics or
Video depending on the application.
•Try dierent Color Preset Settings
in Color OSD. Adjust R/G/B value in
Color OSD if the Color Management
is turned o.
•Change the Input Color Format to PC
RGB or YPbPr in the Color OSD.
•Run the built-in diagnostics.