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Dell PowerStore 500T User Manual

Dell PowerStore 500T
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Dell EMC PowerStore
Installation and Service Guide for PowerStore 500T
Model
Version 2.x
June 2021
Rev. A02

Table of Contents

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Dell PowerStore 500T Specifications

General IconGeneral
ModelPowerStore 500T
CategoryStorage
Maximum Drives96
ProcessorDual Intel Xeon Scalable processors
Form Factor2U
Base Enclosure DrivesUp to 25
NVMe over Fabrics (NVMe-oF)Yes
Max Drives96
RedundancyYes
Operating SystemPowerStoreOS
Drive Bays25
Network Connectivity10/25 GbE
Data ServicesDeduplication, Compression, Thin Provisioning, Snapshots, Replication
Drive Types SupportedNVMe SSD
Networking10/25 GbE
ProtocolsFC, iSCSI
Power SupplyDual, hot-pluggable
ManagementPowerStore Manager

Summary

Preface

Product information

Provides links to product and feature documentation or release notes.

Troubleshooting

Provides links for information about products, software updates, licensing, and service.

Technical support

Provides information on how to contact support and open a service request.

Install a new base enclosure

Choose where to install the base enclosure

Determines the placement of the new base enclosure within the rack.

Unpack the base enclosure

Verifies all base enclosure components are received from the shipping package.

Verify shipping package contents

Confirms all necessary equipment for installing the new base enclosure is received.

Install the rails in the cabinet

Describes the procedure to install one rail in the cabinet.

Install the base enclosure on the rails

Details lifting and sliding the enclosure onto the rails to secure it in the rack.

Cable the base enclosure appliance to switches

Refers to the PowerStore Networking Guide for switch cabling information.

Connect power cables

Guides on plugging power cables into the base enclosure power supply and PDU.

Discover your system

Guides on discovering the newly installed enclosure after installation.

Upgrade PowerStore software

Recommends upgrading to the latest PowerStore software version.

Base enclosure service procedures

Replace a faulted drive in the base enclosure

Procedures to remove a faulted drive and install a replacement.

Identify a faulted drive from PowerStore Manager

Identifies and locates a faulted drive using PowerStore Manager.

Remove a faulted 2.5" drive

Steps to remove a 2.5" drive with a blinking amber LED.

Install a 2.5" drive

Steps to align, push, and secure a new 2.5" drive into its slot.

Verify the operation of a replacement drive

Checks if the replacement drive status reads 'Healthy' in PowerStore Manager.

Return a faulted part

Instructions for packaging and shipping defective parts back to the service provider.

Add a new drive to the base enclosure

Actions to add a new drive to the base enclosure.

Removing the front bezel

Steps to unlock and remove the front bezel from the enclosure.

Remove a drive filler module

Steps to insert a finger and pull out a drive filler module.

Verify the operation of an added drive

Checks if the added drive status reads 'Healthy' in PowerStore Manager.

Replace a power supply

Procedures to remove a faulted power supply and install a replacement.

Identify a faulted power supply from PowerStore Manager

Identifies and locates a faulted power supply using PowerStore Manager.

Base enclosure power supply LEDs

Explains the LEDs on the base enclosure power supply and their states.

Remove a power supply

Steps to remove a power supply from the node.

Install a power supply

Steps to align and push a new power supply into the node until it clicks.

Verify the operation of a replacement power supply

Checks if the replacement power supply status reads 'Healthy'.

Replace a 4-port card

Procedures to remove and install a replacement 4-port card.

Before you begin

Precautionary steps before replacing a 4-port card.

Identify a faulted 4-port card from PowerStore Manager

Identifies and locates a faulted 4-port card using PowerStore Manager.

Embedded module LEDs

Explains the LEDs on the embedded module for identifying faulted parts.

Power down the node

Instructions to power down the node as described in Power control procedures.

Remove the node

Procedure to remove a node from the chassis.

Remove the embedded module cover from the node

Steps to slide and lift the top cover off the node.

Remove a 4-port card

Steps to remove SFPs and push blue tabs to release the 4-port card.

Install a 4-port card

Steps to align the 4-port card and its pegs with the embedded module slots.

Install the embedded module cover

Steps to position and pull the cover forward to secure it.

Install the node

Steps to align pins and slide the node into the chassis.

Power up the node

Instructions to power up the node as described in Power control procedures.

Verify the operation of a new 4-port card

Checks if the replacement 4-port card status reads 'Healthy'.

Replace an SFP

Procedures to remove a faulted SFP and install a replacement SFP.

Identify a faulted SFP module from PowerStore Manager

Identifies and locates a faulted SFP module using PowerStore Manager.

Remove an SFP module

Steps to disconnect cable, pull latch, and remove the SFP module.

Install an SFP module

Steps to verify part number and push the new SFP module into the port.

Verify the operation of a replacement SFP module

Checks if the replacement SFP module status reads 'Healthy'.

Replace an I/O module

Procedures to remove a faulted I/O module and install a replacement.

Before you begin

Precautionary steps before replacing an I/O module.

Identify a faulted I/O module from PowerStore Manager

Identifies and locates a faulted I/O module using PowerStore Manager.

Base enclosure I/O module LEDs

Explains the LEDs on the base enclosure I/O module.

Remove a faulted I/O module

Steps to pull the trigger and gently pull the I/O module from the slot.

Install a new I/O module

Steps to align, push, and lock the new I/O module into the slot.

Verify the operation of a replacement I/O module

Checks if the replacement I/O module status reads 'Healthy'.

Replace a fan module

Procedures to remove a faulted fan module and install a replacement.

Before you begin

Precautionary steps before replacing a fan module.

Identify a faulted fan module from PowerStore Manager

Identifies and locates a faulted fan module using PowerStore Manager.

Remove the top cover from the node

Steps to slide and lift the top cover off the node.

Remove the faulted fan module

Steps to disconnect the fan module power cable from the motherboard.

Install a new fan module

Steps to place, squeeze, and connect the fan module.

Install the top cover on the node

Steps to position and pull the top cover forward to secure it.

Install the node

Steps to align pins and slide the node into the chassis.

Verify the operation of a replacement fan module

Checks if the replacement fan module status reads 'Healthy'.

Replace a dual inline memory module (DIMM)

Procedures to remove a faulted DIMM and install a replacement.

Before you begin

Precautionary steps before replacing a DIMM.

Identify a faulted DIMM from PowerStore Manager

Identifies and locates a faulted DIMM using PowerStore Manager.

Remove the faulted dual inline memory module

Steps to locate and remove a faulted DIMM from the node.

Install the dual inline memory module

Steps to align and vertically insert the DIMM into the socket.

Replace an internal M.2 boot module

Procedures to remove a faulted M.2 boot module and install a replacement.

Before you begin

Precautionary steps before replacing an M.2 boot module.

Identify a faulted internal M.2 boot module from PowerStore Manager

Identifies and locates a faulted M.2 boot module using PowerStore Manager.

Establish connectivity to the peer node via SSH

Ensures connection to the peer node is working correctly before replacement.

Remove the faulted internal M.2 boot module

Steps to pull the tab and lift the M.2 boot module from the motherboard.

Install the internal M.2 boot module

Steps to place and connect the M.2 boot module into the slot.

Reimage the new internal M.2 boot module

Runs the svc_repair command to reimage the internal M.2 boot module.

Verify the operation of a replacement internal M.2 boot module

Checks if the replacement M.2 boot module status reads 'Healthy'.

Safety precautions for handling replaceable units

Handling replaceable units

General procedures and precautions for removing, installing, and storing replaceable units.

Avoiding electrostatic discharge (ESD) damage

Procedures to prevent equipment damage from electrostatic discharge.

Emergency procedures (without an electrostatic discharge kit)

Precautions to reduce ESD risk when an ESD kit is not available.

Hardware acclimation times

Explains unit acclimation to the operating environment before applying power.

Removing, installing, or storing replaceable units

Precautions for removing, handling, and storing replaceable units.

Unpacking a part

Best practices for unpacking a part, including ESD precautions.

Power control procedures

Power control procedure considerations

Notes to consider before powering down or up nodes, appliances, or clusters.

Powering off procedures for PowerStore node

Lists procedures for powering off a PowerStore node.

Power off a PowerStore T model node using PowerStore Manager

Steps to power off a node using the PowerStore Manager interface.

Power off a PowerStore T model node using a service script

Steps to power off a node using a service script via SSH.

Powering on procedures for PowerStore node

Lists procedures for powering on a PowerStore node.

Power on a PowerStore T model node using a service script

Steps to power on a node using a service script via SSH.

Power on a PowerStore T model node by reseating the node

Steps to power on a node by reseating it in the chassis.

Rebooting procedures for a PowerStore node

Lists procedures for rebooting a PowerStore node.

Reboot a PowerStore T model node using PowerStore Manager

Steps to reboot a node using the PowerStore Manager interface.

Reboot a PowerStore T model node using a service script

Steps to reboot a node using a service script via SSH.

Powering off procedures for PowerStore appliances

Lists procedures for powering off PowerStore appliances.

Power off a PowerStore T model appliance

Steps to power off a single PowerStore T model appliance.

Power on a PowerStore T model appliance

Steps to power on a PowerStore T model appliance.

Powering off procedures for PowerStore cluster

Lists procedures for powering off a PowerStore cluster.

Power off a PowerStore T model cluster

Steps to power off a PowerStore T model cluster.

Powering on procedures for PowerStore cluster

Lists procedures for powering on a PowerStore cluster.

Power on a PowerStore T model cluster

Steps to power on a PowerStore T model cluster.

Data collection

Support materials collection

Explains how to collect support materials for troubleshooting.

Collect support materials

Steps to select, start, and monitor a support materials collection job.

Support Notifications

Disable support notifications

Steps to disable support notifications before performing maintenance.

Enable support notifications

Steps to enable support notifications after finishing servicing.

Reinitialize the system

Reinitialize the system

Resets the system to original, default factory settings using service scripts.

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