Dell U3818DW - Product Specific Problems; Universal Serial Bus (USB) Specific Problems

Specific
Symptoms
What You
Experience
Possible Solutions
Screen image is
too small
Image is
centered on
scre
en, but does
not fill entire
viewing area
• Check the Aspect Ratio setting in the Display menu OSD.
• R
eset the monitor to factory settings.
No Input Signal
w
hen user
controls are
pressed
No picture, the
LED li
ght is white
• Check the signal source. Ensure the computer is not in the
power saving mode by moving the mouse or pressing any
key on the keyboard.
• Check
whether the signal cable is plugged in properly. Re-
plug the signal cable if necessary.
• R
eset the computer or video player.
The picture
does not
fill the
entire screen
The picture
can
not fill the
height or width
of the screen
• D
ue to different video formats (aspect ratio) of DVDs, the
monitor may display in full screen.
• Run t
he built-in diagnostics.
Troubleshooting | 55
Product Specific Problems
Universal Serial Bus (USB) Specific Problems
Specific
Symptoms
What You
Experience
Possible Solutions
USB interface is
not working
USB peripherals
are not working
• Check that your monitor is turned On.
• Reconnect the up
stream cable to your computer.
• Reconnect the USB p
eripherals (downstream connector).
• S
witch Off and then turn On the monitor again.
• Re
boot the computer.
• S
ome USB devices like external portable HDD require higher
electric current; connect the device directly to the
computer system.
• Disc
onnect one upstream USB cable when using two
upstream connections.
USB Type-C
port
does not
supply power
USB peripherals
can not be
charged
• Check that the connected device is compliant with the
USB-C specification. The USB Type-C port supports USB 3.1
with speeds up to 10 Gbps and an output of 95 W.
• Chec
k that you use the USB Type-C cable shipped with
your monitor.