DeLonghi ECAM23.21 Series - Deep Cleaning and Descaling; Internal Component Cleaning; Water Tank and Infuser Maintenance; Appliance Descaling Process

20
TROUBLESHOOTING
Below is a list of some of the possible malfunctions.
If the problem cannot be resolved as described, contact Customer Services.
PROBLEM POSSIBLE CAUSE SOLUTION
The coee is not hot. The cups were not preheated. Warm the cups by rinsing them with hot water
(Please note: you can use the hot water or rinse
function).
The infuser has cooled down because 2/3 mi-
nutes have elapsed since the last coee was
made.
Before making coee, heat up the infuser by
pressing the
rinse button.
The coee is weak or not cre-
amy enough.
The coee is ground too coarsely. Turn the grinding adjustment dial one click
anticlockwise while the grinder is in operation
(g. 10). Continue one click at a time until cof-
fee delivery is satisfactory. The eect is only vi-
sible after delivering 2 coees (see the section:
“Adjusting the coee mill” on page 12).
The coee is unsuitable. Use pre-ground coee for espresso machines.
The coee is delivered too
slowly or a drop at a time.
The coee is ground too nely. Turn the grinding adjustment dial one click
clockwise while the grinder is in operation (g.
10). Continue one click at a time until coee
delivery is satisfactory. The eect is only visi-
ble after delivering 2 coees (see the section:
“Adjusting the coee mill” on page 12).
Coee does not come out of
one or both of the spouts.
The spouts are blocked. Clean the spouts with a toothpick.
The frothed milk has large
bubbles
The milk is not cold enough or is not
semi-skimmed.
You should ideally use skimmed or semi-skim-
med milk at refrigerator temperature (about
5°C). If the result is not as you wished, try
changing brand of milk.
The milk is not frothed Cappuccino maker is dirty. Clean as described in the section “Cleaning the
cappuccino maker after use” (page 14).
Steam delivery stops A safety device stops steam delivery after 3
minutes.
Wait, and then enable the steam function
again.
The appliance does not come
on
It is not plugged into the mains socket. Plug into the mains socket.
The main switch (A8) is not turned on. Place the main switch in the I position (g. 1).