DeLonghi MAGNIFICA EVO - Troubleshooting Common Problems; Power and Coffee Temperature Issues; Coffee Quality and Flow Problems; Dispensing, Extraction, and Infuser Issues

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18. TROUBLESHOOTING
Possible malfunctions of the machine are listed below.
If the problem cannot be resolved as described, contact customer services.
Problem Cause Solution
The appliance does not switch on. The cord is not plugged into the mains
socket.
Plug into the mains socket.
The coee is not hot. The cups were not preheated. Warm the cups by rinsing them with hot
water (Please note: the hot water func-
tion can be used).
The internal circuits of the appliance have
cooled down because 2-3 minutes have
elapsed since the last coee was made.
Before making coee, warm the internal cir-
cuits by pressing and holding the but-
ton (B6) for a few seconds to run a rinse cycle.
Coee temperature setting too low. Set a hotter coee temperature in the set-
tings menu (see “12. Settings menu”).
The machine needs descaling Run the descale procedure. Next, check
the water hardness (“5. Measuring water
hardness”) and make sure the machine
setting matches the local water supply
hardness (“12. Settings menu”).
The coee is weak or not creamy enough. Coee ground too coarsely. Adjust the grinding level (“8.8 Adjusting
the coee grinder”). The eect will not
be noticeable until at least 2 coees have
been made.
Coee not suitable. Use coee for espresso machines.
Coee not fresh. The coee pack has been opened for too
long and has lost its taste.
The coee emerges too slowly or
drop-by-drop.
Coee ground too nely. Adjust the grinding level (“8.8 Adjusting
the coee grinder”). The eect will not
be noticeable until at least 2 coees have
been made.
The machine will not dispense any coee Impurities have been detected in the in-
ternal circuits
Wait until the machine is ready for use
again, and proceed to select the required
drink. Contact customer services if the
problem persists.
Coee does not come out of one or both
spouts.
Coee nozzles blocked. Clean the nozzles with a cloth. Any en-
crusted deposits can be removed with a
toothpick, if necessary.
The coee delivered is watery. Pre-ground coee funnel clogged. Open the door and clean the funnel with
the aid of a brush.
The infuser cannot be extracted. The machine has not been correctly
turned o.
Turn the machine o by pressing the
button .
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