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PROBLEM CAUSE SOLUTION
General
Circuit breaker trips or fuse
blows when unit is turned on
Short in unit wiring. Trace wiring in unit.
Improper circuit current rating Verify unit is installed on a dedicated 15 amp circuit.
Unit turns on or off by itself Remote Control has a similar frequency
to other remotes in the area.
Replace Remote Control
Wall Mounted remote control has a
similar frequency to other remotes in the
area.
Change the RF frequency of wall mounted remote and
reinitialize. (Instructions found in Operation section)
Radio frequency disturbance from out-
side sources.
Replace remote control and Remote Control Receiver
Kit, where necessary.
Defective Remote Control Receiver Kit Replace Remote Control Receiver Kit
Power cord gets warm (if using
BFPLUGE kit)
Normal Operation The power cord may get slightly warm to the touch
when the heater is on
Defective power cord Replace power cord if cord gets hot to the touch.
Appearance
Fireplace does not turn on
Manually
Improper operation Refer to Operation Section
No incoming voltage from the electrical
wall socket/Breaker Panel
Check Fuse/Breaker Panel
Loose wiring Check wiring connections
Defective On/Off Switch Replace On/Off Switch
Defective 3-Position Switch Replace 3-Position Switch
Fireplace does not turn on with
remote control (if applicable)
Improper operation Refer to Operation Section
Remote control not initialized to replace Initialize the remote control
Defective remote control Install new battery into the remote control. Reinitilize
remote where necessary
Replace Remote Control and reinitialize
Defective Remote Control Receiver Kit Replace Remote Control Receiver Kit
Fireplace does not turn on with
Wall Mounted remote (if appli-
cable)
Improper operation Refer to Operation Section
Remote control not initialized to replace Initialize the remote control
Defective remote control Install new battery into the wall mounted remote con-
trol. Reinitialize remote where necessary
Replace Remote Control Receiver Kit where neces-
sary
Flame Frozen Defective icker motor Replace icker motor
Loose wiring Check wiring connections
Flame not bright or ame not
visible
Burnt light bulbs Replace light bulbs
Loose wiring Check wiring connections
Defective light harness Replace light harness
Log set dim, ember bed not
glowing
Burnt light bulbs Replace light bulbs
Log set not glowing/pulsing
(DXP Models Only)
Loose wiring harness Check wiring connections
Defective LED Driver Board LED Driver Board
Defective log set Replace log set
Flame Shudder Defective icker motor Replace icker motor
Light leaking around the log set Log set not positioned properly Check log set for proper t
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