36
Residential Customer Agreement,
continued
1. THE DISH NETWORK SERVICE
A. Services Dened. “Services” shall mean all video, audio, data, interactive and other programming services and all
other services that are currently available from DISH Network (whether subscription, pay-per-view or otherwise) and that
we may provide to customers in the future.
B. Minimum Programming Levels. If your applicable Package Plan Agreement species required minimum
programming, you must subscribe to such programming. Otherwise, you must subscribe to one or more of the following
programming packages: Welcome Pack, Latino Welcome, DISH America or a higher version of such packages; a
qualifying International package plus one of the following: International Basic Package, Chinese Basic Package, or a
previously listed package. We may change such minimum programming requirements at any time. For select customers
based on when activation of service occurred, an International Service Access Fee (as detailed in Exhibit 1) may apply.
If you subscribe to Racetrack TV, but do not subscribe to applicable minimum programming a Service Access Fee (as
detailed in Exhibit 1) may apply.
C. Programming Availability. Certain Services, including without limitation, some subscription Services, sporting events
and broadcast network Services, may be blacked out in your viewing area; if you circumvent or attempt to circumvent
any of these blackouts, you may be subject to legal action. If the location at which you are receiving Services is a
wagering location, you are not eligible to receive certain channels, including without limitation, Racetrack TV. You
must be at least 18 years of age, or the applicable age of majority where you reside, to order or receive adult-oriented
programming services.
D. Changing Your Programming Selection. Unless otherwise specied in this Agreement or any applicable Package Plan
Agreement(s), you may change your programming selection at any time by notifying us. A Programming Change Fee
(as detailed in Exhibit 1) may apply to such programming changes, unless you are receiving Services and/or Equipment
(as dened in Section 4(A)) pursuant to a Package Plan Agreement that requires you to pay in full for all Services and/or
Equipment prior to receiving such Services and/or Equipment (a “Pre-Pay Promotion”).
E. Multi-Month Subscriptions. For multi-month subscriptions, you may downgrade your Services only when you renew.
You may not downgrade your Services during the term of a multi-month subscription.
F. Ordering Pay-Per-View. You may use your remote control and on-screen program guide to order pay-per-view
Services through your television if your DISH Network receiver is connected to a land-based telephone line and/or a
broadband home network. You may also order DISH Network pay-per-view Services by calling 877-DISH-PPV (3474-
778) and using our automated system, or by visiting dish.com/orderppv, or by speaking with a live operator at one of our
customer service centers (an Agent Assit Fee will apply as detiled in Exhibit 1). Pre-Pay Promotion customers may only
order pay-per-view Services by calling 877-DISH-PPV (3474-778).
G. Accessing the Internet Through Your Receiver. Some of our receivers can be used to access websites and
information on the Internet. DISH Network does not have any control over such websites and information, and we do not
make any representations, warranties or guarantees as to the availability or content of such websites and information,
including without limitation: (i) the accuracy, availability, sequence, completeness, timeliness, copyright compliance,
legality, content, validity, or quality of any such websites or information; or (ii) whether using the software contained
in such receivers may result in accessing unintended, inappropriate or objectionable content. We may change, limit,
suspend, disable and/or remove your ability to access the Internet using your receiver at any time without notice. We
may also limit or restrict the websites and information that you may access on the Internet using your receiver at any
time without notice.
H. Private Home Viewing Only. DISH Network provides Services to you solely for viewing, use and enjoyment in your
private home. You agree that no Services provided to you will be viewed in any areas open to the public, commercial
establishments or other residential locations. Services may not be rebroadcast or performed, and admission may not be
charged for listening to or viewing any Services. If your Services are viewed in an area open to the public, a commerical
establishment or another residential location, we may disconnect your Services and, in addition to all other applicable
fees, you must pay us the difference between the price actually paid for Services and the full applicable rate for such
Services, regardless of whether we have the right to distribute such Services in such other location.
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