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I. Changes in Services Offered. We may add, delete, rearrange and/or change any and all programming,
programming packages and other Services that we offer, as well as the prices and fees related to such programming,
programming packages and Services, at any time, including without limitation, during any term commitment period
to which you have agreed. If a change affects you, we will notify you of such change and its effective date. In the
event that we delete, rearrange or change any programming, programming packages or other Services, we have no
obligation to replace or supplement such programming, programming packages or other Services. You are not entitled
to any refund because of a deletion, rearrangement or change of any programming, programming packages or other
Services.
J. Promotional Offers and Items. If a third party, such as an independent DISH Network retailer, integrator or private
cable operator, offered you a promotional offer or item in connection with your subscription to the Services, such third
party is wholly responsible for fullling such promotional offer or providing such promotional item, and DISH Network
is not in any way responsible for such fulllment unless the promotional offer or item was offered with DISH Network’s
prior authorization, approval, permission or knowledge.
2. BILLING POLICIES; PAYMENTS FOR SERVICES; FEES
A. Payments. You agree to pay all amounts billed for Services, as well as all taxes, fees and other charges, if any, that
are now or may in the future be assessed in connection with any Services you receive from us, and any other charges
due and owing to us. State and local taxes or reimbursement charges for gross earnings taxes imposed on satellite
providers for transmission of programming in some states may apply. Unless you prepay for a multi-month subscription
to Services or prepay for all Services as required by your participation in a Pre-Pay Promotion, we will bill you monthly
in advance for most Services and in arrears for other Services such as pay-per-view ordered by you or anyone
who uses your Equipment, whether with or without your permission, until you cancel your Services. Multi-month
subscription customers and Pre-Pay Promotion customers will be billed based on your pre-pay period (multi-month
subscriptions) or monthly (Pre-Pay Promotion customers), and must make all payments in advance of the due date
on your bill in order to continue receiving your Services; you must also pre-pay for all other Services, such as pay-per-
view, ordered by you or anyone who uses your Equipment, whether with or without your permission.
B. Billing Policies. Your bills will show the total amount due, the payment due date, payments, credits, purchases
and other charges to your account. You may submit your payment by mail, on our website, through our AutoPay
program, by calling a DISH Network customer service representative, or by any other means that we designate.
Partial payments will be applied rst to the oldest outstanding bill. You must make your payment regardless of whether
you receive a bill. We do not assume the risk of undelivered mail. If you send checks or money orders marked with
a designation such as “payment in full,” we can accept them without waiving any of our rights, including without
limitation, our rights to collect any other amounts owed by you, notwithstanding your characterization of such payment.
DISH Network does not extend credit to our customers, and the Late Payment Fee (as detailed in Exhibit 1) is not
interest, a credit service charge or a nance charge. Certain fees and charges may apply in certain circumstances to
your payment for the Services, including without limitation, those expressly set forth in Exhibit 1 attached hereto and
incorporated herein by reference.
C. AutoPay and Paperless Billing. If you accept a promotion that requires you to sign up for and maintain AutoPay
and/or Paperless Billing and later discontinue AutoPay and/or Paperless billing, then you may no longer be eligible for
that promotion and you may lose the promotional price.
D. Alterations to Payment Terms. If you pay for a monthly subscription (other than a Pre-Pay Promotion) and your
account is past due on more than one occasion, we may require that you pay for all Services and Equipment before
you receive them, and you will be deemed to be receiving your Service under a Pre-Pay Promotion, at which point,
all terms and conditions of such Pre-Pay Promotion will apply to you. If you paid for a multi-month subscription to any
Services and your account is past due for any amount, we may convert your multi-month subscription to a monthly
subscription, and we will rst apply the amount you paid for your multi-month subscription to any past due amounts
and then to any oblications you incur in the future.
Residential Customer Agreement,
continued
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