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E. Restarting your Services. If you do not pay your bill in full by its due date, or you at any time otherwise fail, neglect
or refuse to make timely payment for your Services, we may disconnect your Services, and in such event we will be
wholly relieved from any and all of our duties and obligations under this Agreement. If your Services are disconnected
for non-payment or any other reason, DISH Network may require that you pay, and you agree to pay, before we
reconnect your Services, all past due charges, a deposit equal to a minimum of one month of service charges, and
all outstanding balances accrued through the date of such disconnection. If your Services are disconnected for
non-payment or any other reason, you will no longer be eligible, even if you pay to restart your Service, to receive
any remaining credits or promotional pricing that you would have been eligible to receive had your Services not been
disconnected. Unless required by applicable law, deposits will not be held segregated from other funds and will not
earn or accrue interest. Promotional pricing is valid only at the time of installation.
F. Attorneys’ Fees/Collections. If we use an attorney or a collection agency to collect any money you owe us or to
assert any other right that we may have against you, including without limitation, any breach of any agreement you
may have with DISH Network or one of our afliates, you agree to pay the reasonable costs of such collection or
other action. These costs may include, without limitation, the costs of a collection agency, reasonable attorneys’ fees
and court costs. If you believe you have been billed in error or you would like to make any other requests for a billing
statement credit, you must contact our customer service center by telephone or in writing within twenty (20) days after
the date you receive the bill for which you are seeking correction. Failure to timely notify us of a dispute will constitute
your acceptance of the corresponding bill. You must pay undisputed portions of any billing statement before the next
billing statement is issued or you must pay a Late Payment Fee. All payments for Services must be made directly by
you to us, unless we authorize otherwise; for example, DISH Network shall have no obligation to provide Services for
which payment is made by you to a third party or payment is made by a third party on your behalf.
G. Billing Agent Payments. Different or other payment and billing terms, conditions, options and fees may apply when
billing is provided through a third-party billing agent, including without limitation, a local telephone company.
H. Early Termination Fees. Depending on your specic Package Plan Agreement, you may incur fees for
disconnecting your service before the expiration of a commitment period or downgrading your programming below any
applicable minimum programming requirement during a commitment period (each an “Early Termination Fee”). Please
reference your Package Plan Agreement for details regarding any Early Termination Fee that may apply.
3. CANCELLATION OF SERVICE
A. Continuation of Services. Your subscription to Services will automatically renew until you cancel your Services or
we otherwise disconnect your Services, in each case as provided herein or in any applicable Package Plan Agreement.
B. Cancellation Policies. You may cancel your Services for any reason at any time by notifying us at the phone
number, e-mail address or mailing address set forth at the top of this Agreement. Please be aware that certain
Package Plan Agreements have an optional or mandatory term commitment period and if you cancel your Services
prior to the expiration of an applicable optional or mandatory term commitment period, certain early termination or
cancellation fees may apply.
C. Disconnection of Services. In addition to all other rights that DISH Network may have to disconnect your Services,
DISH Network may disconnect your Services if: (i) you fail to pay any bill in full when it is due; (ii) we receive
conrmation that you have received Services, or any part of the Services, without paying for them; (iii) you otherwise
violate the terms and conditions of this Agreement or any applicable Package Plan Agreement; (iv) you transfer,
encumber or relocate any leased Equipment (unless you relocate such Equipment as part of a residential move into
an area within which you can permissibly continue to receive such Services); (v) you assign or attempt to assign any
of your rights, duties or obligations under this Agreement or any applicable Package Plan Agreement; (vi) you are
receiving Services through a third-party billing agent and become ineligible to receive applicable services provided
by such third-party billing agent; or (vii) you commence any act or ling of bankruptcy or bankruptcy proceedings are
commenced against you.
D. No Credits. If your Services are cancelled or disconnected for any reason, you still must pay all outstanding
balances accrued, including without limitation, any applicable fees. Except in certain limited circumstances, charges
Residential Customer Agreement,
continued
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