DITEC Entrematic ENERGY 47E

Questions and Answers

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Luis RoyAug 5, 2025
Why DITEC Entrematic ENERGY 47E Door Opening System curtain and motor do not move?
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  lauriechavezAug 5, 2025
  The curtain and motor might not move due to several reasons: * A mains power failure or blown fuses F1, F2, or F3. * The stop being activated (indicated by the “Stop” LED on the keyboard being ON). * Incorrect motor connection to terminals or the switch being in the wrong position. * The opening (A) and closing (C) limit dip-switches being activated (LEDs 11 and 12 ON). * The motor with thermal switch activated (LEDs 11 and 12 ON). * The safety switch of the manual rod being activated (LEDs 11 and 12 ON). * A fault in one of the power devices, such as the control unit, motor, or motor cabling.
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hicksmichaelAug 9, 2025
What to do if DITEC Door Opening System motor turns in the opposite direction?
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  sarahbakerAug 10, 2025
  Reverse the two phases of the mains power supply.
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Sandra HernandezAug 13, 2025
Why DITEC Entrematic ENERGY 47E Door Opening System door does not close automatically after closing time TC?
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  John FrazierAug 13, 2025
  The door might not close automatically because: * The automatic closure enable signal has not been carried out properly (connection 1-2). * Opening command always activated (led IN always ON). * Self-test of the safety device failed (led Stop on the keyboard OFF and led SA flashing).
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Cristina WadeAug 18, 2025
Why DITEC Door Opening System motor does not move?
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  Margaret BarnesAug 18, 2025
  The motor may not move because: * The closing command is not correctly connected or is faulty (led IN does not switch ON). * Safety device activated (led “Stop” flashing on the keyboard and led SA fixed ON). * The closing limit switch (C) is activated (led 11 fixed in ON). * Opening command always activated (led IN always ON). * Self-test of the safety device failed (led Stop on the keyboard OFF and led SA flashing).
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sarah19Aug 22, 2025
Why DITEC Door Opening System curtain doesn't stop regularly at the limitswitch?
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  Bruce GoodAug 22, 2025
  The curtain might not stop regularly at the limit switch because dip-switch 5 is in the OFF position or the fuse F5 is faulty.
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Robert WilliamsAug 27, 2025
Why DITEC Door Opening System motor stops with delay?
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  coopercathyAug 27, 2025
  The motor brake may be worn-out or faulty.
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Ryan CalderonAug 31, 2025
Why DITEC Door Opening System motor movement stops?
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  robert60Aug 31, 2025
  The motor movement may stop (and the door doesn’t open completely) if input 17 is closed to 0 (led 17 OFF).