DITEC Entrematic ENERGY 49E

Questions and Answers

G
gmilesAug 1, 2025
Why DITEC Entrematic ENERGY 49E Door Opening System curtain and motor do not move?
- J
  Jacob LawrenceAug 1, 2025
  The curtain and motor might not move due to several reasons: * A mains power failure or blown fuses F1, F2, or F3. * The stop being activated (indicated by the “Stop” LED on the keyboard being ON). * Incorrect motor connection to terminals or the switch being in the wrong position. * The opening (A) and closing (C) limit dip-switches being activated (LEDs 11 and 12 ON). * The motor with thermal switch activated (LEDs 11 and 12 ON). * The safety switch of the manual rod being activated (LEDs 11 and 12 ON). * A fault in one of the power devices, such as the control unit, motor, or motor cabling.
J
Jennifer FerrellAug 5, 2025
What to do if DITEC Entrematic ENERGY 49E motor turns in the opposite direction?
- V
  Victoria SchmidtAug 6, 2025
  Reverse the two phases of the mains power supply.
M
Matthew SmithAug 9, 2025
Why DITEC Entrematic ENERGY 49E Door Opening System door does not close automatically after closing time TC?
- K
  kaylasullivanAug 10, 2025
  The door might not close automatically because: * The automatic closure enable signal has not been carried out properly (connection 1-2). * Opening command always activated (led IN always ON). * Self-test of the safety device failed (led Stop on the keyboard OFF and led SA flashing).
N
Nicole JacksonAug 14, 2025
Why DITEC Entrematic ENERGY 49E Door Opening System motor does not move?
- A
  Anna JonesAug 14, 2025
  The motor may not move because: * The closing command is not correctly connected or is faulty (led IN does not switch ON). * Safety device activated (led “Stop” flashing on the keyboard and led SA fixed ON). * The closing limit switch (C) is activated (led 11 fixed in ON). * Opening command always activated (led IN always ON). * Self-test of the safety device failed (led Stop on the keyboard OFF and led SA flashing).
M
Michelle JohnsonAug 18, 2025
Why DITEC Entrematic ENERGY 49E curtain doesn't stop regularly at the limitswitch?
- S
  seansmithAug 18, 2025
  The curtain might not stop regularly at the limit switch because dip-switch 5 is in the OFF position or the fuse F5 is faulty.
F
Frank OdomAug 23, 2025
Why DITEC Entrematic ENERGY 49E motor stops with delay?
- R
  Ronald FisherAug 23, 2025
  The motor brake may be worn-out or faulty.
D
Donald ClarkAug 27, 2025
Why DITEC Door Opening System motor movement stops?
- D
  Danielle LesterAug 27, 2025
  The motor movement may stop (and the door doesn’t open completely) if input 17 is closed to 0 (led 17 OFF).