Dreame D10s Plus User Manual

25
Troubleshooting
Problem type
Solution
Robot does not turn on
The battery level is low. Recharge the robot in the base,
then try it again.
The temperature of the battery is too low or too high. It is
recommended to operate the appliance at a temperature
between 32°F (0°C) and 104°F (40°C)
Robot cannot recharge
The base is not receiving power. Please confirm that both
ends of the power cord are plugged in correctly.
The robot may be in poor contact with the charging
contacts. Clean the charging contact on both the base and
the robot.
Robot cannot return to
the base
There are too many obstructions around the base. Place the
base in a more open area.
Please clean the signaling area of the bae.
Moving the robot may cause it to re-position itself or re-
map its surroundings. If the robot is too far from the base,
it might not be able to automatically return to its own, in
which case you need to manually place the robot onto the
base.
Robot is malfunctioning
Turn off the robot and then reactivate it.
Robot is making a
strange noise
A foreign object may be caught in the main brush, side
brush, or one of the main wheels. Stop the robot and
remove any debris.
Robot no longer cleans
efficiently or leaves
dust behind
The dust bin is full. Please clean the dust bin and auto-
empty vent.
The filter is blocked. Please clean it.
A foreign a object is caught in the main brush. Please clean
it.
Robot cannot connect
to Wi-Fi
There is something wrong with the Wi-Fi connection. Reset
the Wi-Fi and download the latest version of the
Dreamehome app, then try reconnecting.
Location permission may not have been granted. Please
ensure the location permission on the Dreamehome app is
enabled.
Wi-Fi signal is weak. Make sure the robot is in an area with
good Wi-Fi coverage.
5GHz Wi-Fi is not supported. Please ensure your robot
connects to 2.4GHz Wi-Fi.
The username or password of Wi-Fi is incorrect. Please
enter the correct username and password.
Robot does not
perform scheduled
cleaning
The robot has low battery. Scheduled cleaning will not start
unless the robot has at least 15% battery left.

Dreame D10s Plus Specifications

General

Shape	Round
Product color	Black
Dust container type	Dust bag
Smartphone remote support	Yes
Battery capacity	5200 mAh
Battery technology	-
Suction power	5000 Pa
Brush type	Roller brush & Side brush
Noise level	60 dB
Navigation type	Mapping
Water tank capacity	0.235 L
Dust capacity (base)	4 L
Dust capacity (total)	4.57 L
Dust capacity (vacuum cleaner)	0.57 L

Weight and Dimensions

Width	350 mm
Height	96.8 mm
Weight	3240 g
Base station weight	4350 g
Base station dimensions (W x D x H)	403 x 403 x 483 mm