Dreame M12 Manual

59 60
EN EN
Error Possible Cause Solution
The appliance
does not work.
The appliance is out of battery or
its battery level is low.
Fully charge its battery before use.
The appliance is in the upright
position.
Recline the appliance backwards.
Clear the blockage and wait until
the temperature returns normal.
The Used Water Tank is full. Empty the Used Water Tank.
The handle, brush roller, or Used
Water Tank is not installed in
place.
Ensure the handle, brush roller, or
Used Water Tank are all properly in
place.
The appliance
charges slowly.
The temperature of the battery is
too low or too high.
Wait until the battery's temperature
returns normal.
The suction
power of the
appliance is
weak.
Clean the Used Water Tank and
There are some foreign objects
in the tube and the suction inlet
Clean the tube and the suction inlet.
The motor
is making a
strange noise.
There is too much dirty water in
the Used Water Tank.
Empty the Used Water Tank.
The suction inlet is blocked.
Clear any blockage in the suction
inlet.
The dirt level
indicator is solid
red.
The dirt sensor needs cleaning.
The dirt sensor is in the
tube. Please refer to the
The concentration of the cleaner is
too high.
Dilute the cleaner with water at the
recommended ratio.
cleaner.
The display
screen does not
light up while
charging.
The power adapter is not plugged
into the electrical outlet.
Make sure the power adapter is
plugged in.
The appliance is not placed onto
the charging base properly.
Make sure the appliance is placed
onto the charging base properly.
troubleshooting. If the problem persists, please contact the customer service.
For additional services, please contact us via aftersales@dreame.tech
Error Possible Cause Solution
The Clean Water Tank is not
properly installed in place, or the
water in the Clean Water Tank is
Tank.
It takes 30 second to dampen the
brush roller.
Turn on the appliance and check
again in 30 seconds.
The vent leaks
water.
A collision or a sharp pull causes
water to enter the motor.
after being cleaned.
Self-cleaning
fails.
The brush roller may be jammed
Open the brush roller cover to check
and clean the brush roller.
The appliance is not being
charged.
Make sure the appliance is being
charged before enabling the self-
cleaning function.
Self-cleaning cannot be enabled
if the battery level is lower than
The self-cleaning function
appliance is being charged and the
Tank.
The Clean Water Tank is not
installed in place, or the water
in the Clean Water Tank is
Tank.
FAQ FAQ

Dreame M12 Specifications

General

Type	Wet & Dry Vacuum Cleaner
Runtime	35 minutes
Charging Time	5 hours
Dustbin Capacity	0.5 liters
Features	Self-Cleaning
Accessories	Charging base
Suction Power	12, 000 Pa