Dreame Support Team
Troubleshooting
22. What should I do if the vacuum stop working?
A: Please refer to below:
1. Please check whether the battery is dead: Connecting the Vacuum to the adapter for
charging, if it could not charge, please contact the Dreame Support Team.
2. High working temperature caused by blockage will trigger the automatic protection.
If this is the case, please clean the suction port and then reboot the device after it cools
down.
3. Motor damage. If this is the case, please contact Dreame Support Team.
4. if the Vacuum is sucking up liquids, etc., the motor will fail to work. If this is the
case, please contact the Dreame Support Team.
23. Why is the suction power fading?
A: Please refer to below details:
1. Check if there is too much dust inside the dust cup. If yes, clean the dust cup.
2. Check if the extension rod or main body adaptor is clogged. If yes, remove the
foreign matters.
3. Check if the filter is clogged with dust. If yes, clean the filter.
4. If the airduct is not clogged at all, it may be caused by motor issues. Please contact
the Dreame Support Team for repairing.
24. Why does the brush fail move around?
A: Check if the brush is clogged. If yes, remove the foreign matters; if
not, contact Dreame Support Team for help.
25. Why does the vacuum become less responsive to power on?
A: In this case, please contact Dreame Support Team for help.
26. Why does the vacuum heat up rapidly after working for a while?
A: Check if any part of the airduct is clogged. If yes, remove the foreign matters.
Check if there is too much dust accumulated in the filter. If yes, clean the filter.
27. What is cause of the error message on the P10 proScreen? And How to solve it?
A: Please refer to below details:
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Weight and Dimensions
