Drucker Diagnostics QBC STAR - Page 68

QBC STAR System Operator’s Manual
6000-300-000 7–18
16 Could not nd Control / PLT interface
1. Record the error message on the LCD display
2. Create a support le (Ref. page 2-8)
3. Open the lid, rotate the sample 180 degrees and reinsert it
into rotor
4. Close the lid and rescan the sample
5. If the problem persists, draw a new sample and retest
6. If the problem persists after retest, create a new support le
and contact Technical Support
17 Could not nd PLT / Plasma interface
1. Record the error message on the LCD display
2. Create a support le (Ref. page 2-8)
3. Open the lid, rotate the sample 180 degrees and reinsert it
into rotor
4. Close the lid and rescan the sample
5. If the problem persists, draw a new sample and retest
6. If the problem persists after retest, create a new support le
and contact Technical Support
18 Could not nd oat top
1. Record the error message on the LCD display
2. Create a support le (Ref. page 2-8)
3. Open the lid and visually check sample
a. If the oat did not descend or the oat top is not observed,
draw a new sample and retest
b. If the oat is descended or the oat top is observed, rotate
the sample 180 degrees and rescan the sample
4. If problem persists, create a new support le and contact
Technical Support
19 Could not nd meniscus
1. Record the error message on the LCD display
2. Create a support le (Ref. page 2-8)
3. Open the lid and visually check sample
a. If no visible meniscus is observed, draw a new sample and
retest
b. If a visible meniscus is observed, rotate the sample 180
degrees and rescan the sample
4. If the problem persists, create a new support le and contact
Technical Support
20 Bad ll line length
1. Record the error message on the LCD display
2. Create a support le (Ref. page 2-8)
3. Open the lid and visually check sample
a. If the ll lines are not visible or are scratched off, draw a
new sample and retest
b. If the ll lines are visible, rotate the sample 180 degrees
and rescan the sample
4. If the problem persists, create a new support le and contact
Technical Support
22 Unreadable Grans layer (L3)
1. Record the error message on the LCD display
2. Record the age of the blood sample
3. Create a support le (Ref. page 2-8)
4. Open the lid, rotate the sample 180 degrees and reinsert it
into rotor
5. Close the lid and rescan the sample
6. If the problem persists, draw a new sample and retest
7. If the problem persists after retest, create a new support le
and contact Technical Support