Water spray intensity
too weak.
Water spray intensity has
been set to low.
> Adjust water spray
intensity to medium
or high.
6
App
Water supply defect. > Contact
help@duravit.com.
Water spray intensity
not stable.
The water filter is clogged. > Clean the water filter. 7. 2
Water too warm /
cold.
> Adjust water
temperature.
6
App
Water spray from the
spray wand suddenly
stops.
Function stops automati-
cally after 2 min.
This is normal.
Seat sensor has lost
contact.
> Sit down and select
the function again.
Water does not
emerge from the
spray wand.
The spray nozzle is
clogged.
> Clean the spray
nozzle.
7.1
Seat sensor has lost
contact.
> Sit down and select
the function again.
Flushing Function
Product does not
flush.
The time between two
flushes is too short.
This is normal. Water
takes approx. 25 sec. to
refill.
The stop valve is closed. > Open the stop valve. 1.5
Power or water supply
failure.
> Pour a bucket of
water 8 l (2 gal.) into
the toilet.
> Add more water if the
water level is too low.
> Contact
help@duravit.com.
Auto flush does not
work.
Auto flush deactivated. > Activate Auto flush. App
Seat sensor is dirty or wet. > Clean the surface. 7.1
User was not seated
while using toilet.
> Auto flush only works
when the user is
seated.
User sat on seat for less
than 6 sec.
> Sit on the seat for
more than 6 sec.
Heated seat
Seat heating does not
work.
Seat heating is switched
off.
> Activate seat heating. App
Seat temperature too
warm / cold.
> Adjust seat heating
temperature.
App
Problem Potential cause Solution Ch.
31
EN
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