DURAVIT SensoWash i Plus - Troubleshooting Common Issues

. Troubleshooting support
Initial general action in case of a malfunction: Please switch off the unit and then switch
it on again (
Ch. 5: Switch SensoWash
®
on / off).
If your unit does still not work properly after following the instructions
mentioned below, contact help@duravit.com. Have the article and serial number
ready. These can be found on the nameplate on the back of the operating
instructions and in the app (
App: Menu - Device Guide - Device management -
Device information).
Problem Potential cause Solution Ch.
LED indications
LED flashes red,
green or orange
or an indication tone
is audible.
Malfunction. > Deactivate seat unit.
> Close stop valve.
> Contact
help@duravit.com.
5
1.5
General problems
Unit does not work. Seat unit is not switched on
(LED is not illuminated).
> Activate seat unit. 5
Seat unit is in standby
mode (LED is red).
> Switch on seat unit. 5
Water leakage. Malfunction. > Close the main valve
for the water supply.
> Disconnect the power
supply.
> Contact
help@duravit.com.
Remote Control
White LED blinks for
3 sec. when RC is in
use.
The batteries are low. > Change the
batteries.
5
LED flashes red when
RC is in use.
Remote control is not
connected to the product.
> Contact
help@duravit.com.
Remote control does
not work.
No batteries inserted. > Insert batteries. 5
Remote control is defect. > Contact
help@duravit.com.
Washing functions
Switch between
Rearwash / Lady-
wash takes too long.
Spray wand moves back
and forward again after
self-cleaning is complete.
This is normal.
30
EN