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Dyna-Glo DGP397CNN-D - User Manual

Dyna-Glo DGP397CNN-D
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Rev. 08/02/2019
3 BURNER PREMIER
NATURAL GAS GRILL
Model #DGP397SNN / DGP397SNN-D / DGP397CNN /
DGP397CNN-D / DGP397GNN / DGP397GNN-D
/ DGP397MNN / DGP397MNN-D
ATTACH YOUR RECEIPT HERE
Serial Number _____________________________ Purchase Date ______________________
Questions, problems, missing parts? Before returning to your retailer, call our customer
service department at 1-877-447-4768, 8:00 a.m. – 4:30 p.m., CST, Monday – Friday
or e-mail us at customerservice@ghpgroupinc.com.
Français p. 30
Español p. 59

Table of Contents

Questions and Answers

  • C
    Courtney WebbJul 25, 2025
    What to do if Dyna-Glo Grill burner will not light with a match?
    • A
      ashley62Jul 25, 2025
      If the burner on your Dyna-Glo Grill won't light with a match, consider the following: 1. Ensure the match reaches the burners by using the match holder found in the cabinet door. 2. Check that the natural gas supply shut-off valve is open. 3. Inspect the connection between the gas hose plug fitting and sleeve coupling. Turn off the grill knobs, close the gas supply shut-off valve, and disconnect and reconnect if necessary. 4. Clean the burner inlet (venturi) and burner as described in the Care and Maintenance section of the manual.
  • I
    Isaac GibsonAug 2, 2025
    How to fix Dyna-Glo Grill when the burner won't light using the ignitor?
    • J
      Jessica MezaAug 2, 2025
      If the burner on your Dyna-Glo Grill won't light using the ignitor, it could be due to: 1. The igniter electrode being covered with grease or residue. Clean the ignitor electrode. 2. The igniter electrode having a loose or disconnected wire. Check the connection and reconnect any loose or disconnected wires. 3. A cracked or broken ignition electrode. Replace the ignition electrode (see Replacement Parts List).
  • J
    Johnathan HardyAug 9, 2025
    Why does my Dyna-Glo DGP397CNN-D Grill have excessive flare ups?
    • J
      Jacqueline Leon MDAug 9, 2025
      Excessive flare-ups on your Dyna-Glo Grill can occur due to: * Grease and/or residue buildup on heat tents or in the firebox. Clean the grill components to resolve this. * Excessive dripping of fat or marinade from food. Trim the fat from meat and use non-oil based marinades. * Cooking temperature being too high. Lower the temperature accordingly.
  • M
    Mary WoodAug 17, 2025
    What to do if there is no gas flow in my Dyna-Glo DGP397CNN-D?
    • J
      Joshua HoAug 17, 2025
      If there is no gas flow or an obstructed gas flow in your Dyna-Glo Grill, check the following: 1. Ensure the natural gas supply shut-off valve is open. 2. Inspect the connection between the gas hose plug fitting and sleeve coupling. Turn off the grill knobs, close the gas supply shut-off valve, and disconnect and reconnect if necessary. 3. Clean the burner inlet (venturi) and burner as described in the Care and Maintenance section of the manual.

Summary

Safety Information

DANGER: Gas Leak Precautions

Safety warning regarding gas leaks and immediate actions to take.

WARNING: Clearance and Placement

Safety guidelines for grill placement and required clearances from combustibles.

Preparation

Assembly Instructions

Step 1: Attach Casters

Securing locking and non-locking casters to the cart side panels.

Step 2: Attach Side Panels to Shelf

Connecting the cart side panels to the bottom panel shelf.

Step 11: Mount Grill Body to Cart

Placing and securing the main grill body onto the assembled cart.

Step 12: Attach Gas Hose Holders

Securing natural gas hose holders to the bottom shelf.

Step 13: Attach Side Shelf Brackets

Step 14: Attach Side Shelf Assemblies

Connect to Natural Gas Supply

Procedures for safely connecting the grill to the natural gas supply line.

Perform Leak Testing

Steps for checking all gas connections for leaks using a soap solution.

Operation Instructions

Lighting The Grill

Procedures for igniting the grill burners using the electronic igniter.

Lighting the Grill With a Match

Shutdown Instructions

Care and Maintenance

Troubleshooting

Burner Not Lighting

Diagnosing and correcting issues with igniting the burner via ignitor.

Low Heat Issues

Excessive Flare Ups

Burner Not Lighting With Match

No Gas Flow or Obstructed Flow

Resolving issues related to no gas flow or obstructed gas pathways.

Dyna-Glo DGP397CNN-D Specifications

General IconGeneral
TypeGas Grill
Fuel TypePropane
Number of Burners3
Primary Cooking Area397 sq. in.
MaterialSteel
Grate MaterialPorcelain-Coated Cast Iron
Cooking Area507 sq. in.
ColorBlack
Total BTU Output36, 000 BTU

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