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Dyna-Glo DGP397SNN-D - User Manual

Dyna-Glo DGP397SNN-D
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Español p.
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Rev. 08/02/2019
3 BURNER PREMIER
NATURAL GAS GRILL
Model #DGP397SNN / DGP397SNN-D / DGP397CNN /
DGP397CNN-D / DGP397GNN / DGP397GNN-D
/ DGP397MNN / DGP397MNN-D
ATTACH YOUR RECEIPT HERE
Serial Number _____________________________ Purchase Date ______________________
Questions, problems, missing parts? Before returning to your retailer, call our customer
service department at 1-877-447-4768, 8:00 a.m. – 4:30 p.m., CST, Monday – Friday
or e-mail us at customerservice@ghpgroupinc.com.
Français p. 30
Español p. 59

Table of Contents

Questions and Answers

  • C
    Carrie NormanJul 25, 2025
    What to do if Dyna-Glo DGP397SNN-D Grill burner will not light with a match?
    • J
      John WatsonJul 25, 2025
      If the burner on your Dyna-Glo Grill won't light with a match, consider the following: 1. Ensure the match reaches the burners by using the match holder found in the cabinet door. 2. Check that the natural gas supply shut-off valve is open. 3. Inspect the connection between the gas hose plug fitting and sleeve coupling. Turn off the grill knobs, close the gas supply shut-off valve, and disconnect and reconnect if necessary. 4. Clean the burner inlet (venturi) and burner as described in the Care and Maintenance section of the manual.
  • P
    Paula HurstAug 1, 2025
    How to fix Dyna-Glo Grill when the burner won't light using the ignitor?
    • B
      Brian JohnsonAug 2, 2025
      If the burner on your Dyna-Glo Grill won't light using the ignitor, it could be due to: 1. The igniter electrode being covered with grease or residue. Clean the ignitor electrode. 2. The igniter electrode having a loose or disconnected wire. Check the connection and reconnect any loose or disconnected wires. 3. A cracked or broken ignition electrode. Replace the ignition electrode (see Replacement Parts List).
  • R
    Randall HoustonAug 9, 2025
    Why does my Dyna-Glo DGP397SNN-D Grill have excessive flare ups?
    • S
      Steven AbbottAug 9, 2025
      Excessive flare-ups on your Dyna-Glo Grill can occur due to: * Grease and/or residue buildup on heat tents or in the firebox. Clean the grill components to resolve this. * Excessive dripping of fat or marinade from food. Trim the fat from meat and use non-oil based marinades. * Cooking temperature being too high. Lower the temperature accordingly.
  • W
    William BentleyAug 17, 2025
    What to do if there is no gas flow in my Dyna-Glo DGP397SNN-D?
    • P
      Patricia RichmondAug 17, 2025
      If there is no gas flow or an obstructed gas flow in your Dyna-Glo Grill, check the following: 1. Ensure the natural gas supply shut-off valve is open. 2. Inspect the connection between the gas hose plug fitting and sleeve coupling. Turn off the grill knobs, close the gas supply shut-off valve, and disconnect and reconnect if necessary. 3. Clean the burner inlet (venturi) and burner as described in the Care and Maintenance section of the manual.

Summary

Safety Information

General Safety Guidelines

Essential safety advice including fire hazards, chemical exposure, and usage precautions.

Operational Safety and Clearances

Critical warnings on grill placement, clearances, and safe operation practices.

Grill Assembly

Cart Assembly - Part 1

Cart Assembly - Part 2

Grill Body and Shelf Attachment

Connection and Operation

Natural Gas Connection and Leak Testing

Steps for connecting the grill to natural gas and performing leak tests.

Grill Lighting and Shutdown

Instructions for igniting the grill, including match lighting, and safe shutdown.

Care and Maintenance

Grill Cleaning Procedures

Burner Assembly Servicing

Instructions for removing, cleaning, and re-installing the burner assembly.

Troubleshooting

Ignition and Heat Issues

Resolving problems with burner ignition and low heat.

Gas Flow and Match Lighting Problems

Dyna-Glo DGP397SNN-D Specifications

General IconGeneral
TypeGas Grill
Fuel TypePropane
Cooking Area397 sq. in.
Burners3
Total BTUs36, 000
MaterialStainless Steel
Grate MaterialPorcelain-coated cast iron
Ignition TypeElectronic
Weight70 lbs

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