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supersonic
Styling tips
Beauty and styling tips:
Contact Centres should not be the destination for beauty and styling advice.
The ‘Styling guide’ section on p.10 gives advice on how to use Supersonic to create six general looks.
We want to be experts in the technology, but we do not want to get into conversations around the latest trends or how to
create specific styles. That should be left to the fashion and beauty experts/vloggers/bloggers etc.
In such instances agents should direct any customers that do call to:
http://www.dyson.com/haircare/supersonic/owners-and-support.aspx where styling content can be found.
Selling of professional variant by Contact Centres
Professional SKU features:
• Unique colour way
• Professional concentrator
• 24 month warranty HD02 professional
• Lower commercial price point
Professional SKU purchase:
Contact Centres need to find a way to protect the unique colour way and price point on the Professional SKU.
For direct sales to salons through the Helpline some basic questioning is needed to establish who the buyer is.
This may vary by market but the current approach is outlined below:
• Salon calls to place an order, the CRM account should be set up as the Salon address. The agent should use their
questioning skills and if the call sounds genuine (there is an element of trust from the agent here), they will process the
order.
• Any doubt as to how genuine the salon may be, the Helpline will request a contact number for the salon and complete
a quick piece of investigation (i.e. Google Search to confirm the salon is genuine and the number is correct). They could
even advise they will call the person back on the salon number to speak to the person who called in if needed. If satisfied
it’s genuine, they will place the order ensuring the shipping address is to the salon and not to a residential address.
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