71
Troubleshooting Guide
ISSUE POSSIBLE CAUSE SOLUTIONS
Not turning o • Not in charger • Place devices in charger to automatically turn them o
Flexi Fibers remain in
your ear when removing
the Eargo device
• Flexi Fibers not attached securely • Have the Flexi Fibers removed from your ear by a
healthcare professional
Can’t get Flexi Fibers
o of Eargo device
for replacement
• Pulling Flexi Fibers straight back • Grab at the bottom of the Flexi Fibers and pull it out
and up (see page 52)
Device is uncomfortable
- too tight or loose
• Flexi Fibers are too large
or too small
• Try a dierent size Flexi Fiber (see page 29 for
instructions)
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