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7. Maintaining the PXR trip unit
POWER XPERT® RELEASE TRIP UNIT FOR MAGNUM PXR CIRCUIT BREAKERS   MN013015EN   January 2022   www.eaton.com
7. Maintaining the PXR trip unit
7.1 Troubleshooting
Table 12.  Troubleshooting matrix.
Symptom Probable cause Possible solutions Reference
The trip unit 
status LED is not 
blinking.
No auxiliary (control) power or sufficient current is not 
flowing through the circuit breaker sensors to power the trip 
unit.
Connect +24 Vdc and ground auxiliary 
power to circuit breaker terminals 19 and 
20 and observe the status LED.
See Section 2.1 - Status indicator and 
4.5 - Auxiliary control power.
Breaker trips on 
ground fault.
There actually is a ground fault. Find the location of the fault.
On 3-pole, 4-wire residual systems, the neutral current 
sensor may not match the trip unit setting or be properly 
connected.
Check the ground fault setting is residual 
or source/zero ground.  Check that the 
connections from the neutral current 
sensor to the breaker are not reversed.  
Check that the sensor type matches the 
trip unit selection (iron core vs Rogowski).
See Section 3.6 - Ground fault 
settings.
High inrush phase currents may cause fictitious ground 
pickup momentarily.
If the zone interlocking function is 
employed, connect a jumper from Z
out
 to 
Z
in
 to provide some time delay.
See Section 3.6.4 - Ground fault zone 
selective interlocking.
The trip unit is malfunctioning. Replace the trip unit. See Section 7.2 - Replacing the trip 
unit.
Breaker trips 
too rapidly on 
ground fault 
or short delay 
(zone selective 
interlocking not 
used).
ZSI function is ON. Check the ZSI setting in the Setting menu 
is OFF.
See Section 3.9 Zone selective 
interlocking (ZSI) 
The trip unit settings are not correct.  Is I
2
t slope or flat 
selected?
Change the ground fault or short delay 
settings.
See Section 3.3 - Short circuit 
settings and 3.6 - Ground fault 
settings
The trip unit is malfunctioning. Replace the trip unit.
Neutral readings 
incorrect 
or tripping 
unexpectedly.
Neutral sensor connected is not matched to selected option Make sure that neutral sensor selection is 
set for Rogowski or iron-core CT to match 
what is connected.
See Section 4.1 Neutral sensors
The breaker trips 
too rapidly on long 
delay.
Long time memory is selected. Disable the long time memory for long 
delay times setting.
See Section 3.2.1 - Long delay 
thermal memory
The trip unit settings are not correct. Change the long delay settings. See Section 3.2 - Overload/long delay 
settings.
The primary 
injection current 
source is not 
putting out the 
correct current.
Primary injection testing pickup and trip times are not 
correct.
Use an oscilloscope with a current probe 
to accurately verify current values, times, 
and that there are no inrush spikes of 
current observed.
Single phase testing. When testing single phase, the current 
can “bleed” into other un-energized 
phases and reduce the value of current in 
the testing phase.
It is possible, when using the high current “pulse” testing 
technique, to create a long time memory trip as a result of 
the cumulative action of the short duration currents.
Disable the long time memory feature for 
long delay time setting.
See Section 3.2 - Overload/long 
delay settings and 3.2.1 - Long delay 
thermal memory.
Precise pickup levels are difficult to control and repeat for 
primary injection testers as high current levels.
Use functional current testing (remote) via 
USB/PXPM.
See Section 6.4.1 - Secondary 
injection test.
Cause of trip LEDs 
are flashing and 
breaker is closed.
The trip unit was not reset from a previous event. Depress the Reset push button to clear 
the LED or test flashing.
See Section 2.7 - Reset button.
The battery voltage is too low to reset the latch circuit on 
the cause of trip LEDs.
Replace the battery then press the Reset 
push button.
See Section 7.3 - Replacing the 
battery.
The LCD display is 
not energized.
No auxiliary power when the current through the breaker 
is less than the minimum current requirement for the LCD 
display.
Apply auxiliary power. See Section 4.5 - Auxiliary control 
power and 4.6 - Secondary wiring 
terminals for Magnum PXR.