15
Troubleshooting
For problems not covered in the preceding table, please consult EcoFlow
customer service.
Error Code Error Type Solution
1
Battery pack voltage
is too high
1. Turn off all the power supplies;
2. Supply power with battery pack.
2
Battery pack voltage
is too low
1. Connect to the household outlet (mains electricity)
to charge the battery pack;
4 Bus voltage is too high
1. Please conrm that the range of AC input voltage is
100 V-240 V. If it cannot be conrmed or the voltage
is normal, please try the following methods;
2. Turn off the power supply (including the battery
pack), and restart the unit;
3. Check whether rmware updates are available.
10
DC input voltage
is too low
1. Please conrm that the range of DC (XT150 and
XT60 ports) input voltage is 11 V-60 V. If it cannot
be conrmed or the voltage is normal, please try the
following methods;
2. Turn off the power supply (including the battery
pack), and restart the unit;
3. Check whether rmware updates are available.
15
DC input voltage
is too high
16
AC input voltage
is abnormal
1. Please conrm that the range of AC input voltage is
100 V-240 V. If it cannot be conrmed or the voltage
is normal, please try the following methods;
2. Turn off the power supply (including the battery
pack), and restart the unit;
3. Check whether rmware updates are available.
17
18
Input voltage frequency
is abnormal
1. Please conrm that the input voltage frequency
is 50 Hz/60 Hz. If it cannot be conrmed or the
frequency is normal, please try the following
methods;
2. Turn off the power supply (including the battery
pack), and restart the unit;
3. Check whether rmware updates are available.
19
3 TBC
1. Turn off all the power supplies (including the
battery pack), and try to restart the unit after
standing for 5 minutes;
2. Check whether rmware updates are available.
5-9 TBC
11-14
TBC
30-35
TBC
50-55
TBC