EcoFlow Wave 2 - Troubleshooting Common Issues

15
Troubleshooting
For problems not covered in the preceding table, please consult EcoFlow
customer service.
Error Code Error Type Solution
1
Battery pack voltage
is too high
1. Turn off all the power supplies;
2. Supply power with battery pack.
2
Battery pack voltage
is too low
1. Connect to the household outlet (mains electricity)
to charge the battery pack;
4 Bus voltage is too high
1. Please conrm that the range of AC input voltage is
100 V-240 V. If it cannot be conrmed or the voltage
is normal, please try the following methods;
2. Turn off the power supply (including the battery
pack), and restart the unit;
3. Check whether rmware updates are available.
10
DC input voltage
is too low
1. Please conrm that the range of DC (XT150 and
XT60 ports) input voltage is 11 V-60 V. If it cannot
be conrmed or the voltage is normal, please try the
following methods;
2. Turn off the power supply (including the battery
pack), and restart the unit;
3. Check whether rmware updates are available.
15
DC input voltage
is too high
16
AC input voltage
is abnormal
1. Please conrm that the range of AC input voltage is
100 V-240 V. If it cannot be conrmed or the voltage
is normal, please try the following methods;
2. Turn off the power supply (including the battery
pack), and restart the unit;
3. Check whether rmware updates are available.
17
18
Input voltage frequency
is abnormal
1. Please conrm that the input voltage frequency
is 50 Hz/60 Hz. If it cannot be conrmed or the
frequency is normal, please try the following
methods;
2. Turn off the power supply (including the battery
pack), and restart the unit;
3. Check whether rmware updates are available.
19
3 TBC
1. Turn off all the power supplies (including the
battery pack), and try to restart the unit after
standing for 5 minutes;
2. Check whether rmware updates are available.
5-9 TBC
11-14
TBC
30-35
TBC
50-55
TBC