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MANUAL FOR ECOSOFT PINK SOFTENERS
This manual is the intellectual property of Ecoso. Copying and reprinng is prohibited. © 2024
9. TROUBLESHOOTING
Problem Cause Correcon
1. Decreased
service ow
capacity
Decreased supply water pressure Increase supply water pressure
Clogged lter bed See paragraph 3
Obstructed/clogged drain line Clean the drain line
Clogged control valve Inspect and clean the control valve
NHWBP/MAV failure (if used)
Inspect and repair the motorized
valve
2. Decreased
quality of treated
water
Faulty chemical analysis of water
Perform one more test using freshly
prepared reagents
Supply water chemistry has changed
Make new check analysis and if
changed contact your dealer
Bypass valve is set to bypass
Turn bypass valve to operang
posion
Riser pipe or seals are damaged
Take apart the lter, inspect and
replace or lubricate pipe and seals if
necessary
Clogged lter bed See paragraph 3
Filter media loss See paragraph 4
Improper lter regeneraon See paragraph 6
Leakage of raw water inside the
control valve
Take apart the control valve, inspect
and replace or lubricate the seals if
needed
3. Clogged lter
bed
Insucient backwash ow rate
Check backwash ow rate. If supply
pressure is within the limits and the
ow rate is insucient, inspect and
clean the drain line ow control or
replace it if needed
Insucient backwash stage
Increase the duraon of backwash
stage
Clogged top distributor Clean the top distributor
Excessive backwash ow rate
Measure backwash ow rate. If
supply pressure is normal and the
ow rate is exceeding, consider
changing the drain line ow control
4. Filter media
entrainment
Filter media is entrained and
discharged during backwash
Replace the top distributor if needed
Filter media is entrained and
discharged during service
Replace the boom distributor if
needed