Motor controllers have a 1 year warranty. Warranty only covers the controller when
used with 36V or 48V battery packs with our own hub motors. Some examples of
things that would be covered:
Severed wire inside the controller enclosure
Random shorted mosfet when not caused from an axle spinout
Things that are not covered:
Controller that fails when used with 3rd party motor system
Corrosion of connectors from water exposure
Controllers that are modified for more than 60V
We can't really warranty controllers that are used with 3rd party motor systems. It is
possible to have a hub with very low winding resistance (think short circuit) which
would fry the controller mosfets when throttling from a stall, as none of the
controllers have pulse-by-pulse current limiting to protect them in this situation.
6 months Limited Warranty Bicycle for other Components
Anything sold by us not included under motors, batteries, controllers, or charger is
covered under 6 months warranty. This includes such items as fork, brake lever,
display, throttles, freewheels and miscellaneous connectors/cables/tools. This
warranty does not include water damage. These components therein are warranted
to the original retail purchaser against manufacturing defects in materials and/or
workmanship for a period of 6months from the date of original retail purchase. we
would not cover shipping the repaired or replacement part to the customer over 6
months warranty.
Returns
If you buy something and then change your mind and simply want to return it for a
refund within 14 days of receiving it, then that is fine, make sure the bike in new
condition and well packed, but depending on circumstances we may charge a 10%
restocking fee. Shipping is not refundable, and you are also responsible for returning
the item to us as per our RMA shipping guide further down. We don't encourage
either impulse purchasing or impulse refunds, so spend the time making sure you are
getting suitable goods and be sure to email us before hand if you have any doubts.
Exchange
If you purchased something in error and need to exchange it for a different product or
model within 30 days, then so long as the original model is in new and unused
condition it is no problem to trade it in towards the desired part.
FAQ
I'm tech inclined and think I can fix it myself; does that void the warranty if I
do?
No, we always like to work with and support customers who are resourceful enough
to fix an issue on their own, and we will provide plenty of tech support over email to
guide you through the process. It saves wasted time and expense in shipping and it
can be a useful and fun learning process. Please contact us prior to attempting a DIY
repair, however, as some things have non-obvious complications.
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