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EcoWater ECR 3502R40 - User Manual

EcoWater ECR 3502R40
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OWNER’S MANUAL
Part No. 7352953 (Rev. B 12/7/15)
Systems tested and certified by NSF International
against NSF/ANSI Standard 44 for hardness reduction
and efficiency and the reduction of barium and radium
226/228, and certified to NSF/ANSI Standard 372.
ERR 3500R20, ERR 3502R30 & ERR 3502R50 are
tested and certified by NSF International against
NSF/ANSI Standard 42 for chlorine taste and odor.
Systems tested and certified by
the Water Quality Association against CSA B483.1.
How to operate your EcoWater Systems
Water Conditioner/Refiner
EcoWater Systems
HydroLink
®
& HydroLink Plus
®
Conditioners (ECR)
Refiners (ERR)
Chloramine & Chlorine
Conditioner (ERRC)
Ù
SERIES 3500 & 3502
EcoWater Systems LLC
P.O. Box 64420, St. Paul, MN 55164-0420
www.ecowater.com
Designed, Engineered &
Assembled in the U.S.A.
Ù Model ERRC 3502R50 has not been tested or certified
by NSF International or the Water Quality Association.
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Summary

Safety Guides

General Safety and Compliance Information

Crucial safety precautions, operational requirements, and regulatory compliance notes for installation and use.

Limited Warranty

Warranty Coverage Scope

Defines who the warranty applies to and what parts are covered, including lifetime and limited terms.

Warranty Service Process

Explains the procedure for part inspection, repair, or replacement under warranty.

Extended Warranty Options

Details on optional extended warranties and guarantees like the Crest of Excellence.

Crest of Excellence Guarantee

Planning Installation

Inlet and Outlet Plumbing Options

Describes the required bypass valve options and placement for inlet and outlet connections.

Other Installation Requirements

Covers drain requirements, electrical outlet needs, and local code adherence for installation.

Unpacking and Initial Setup

Unpacking Procedure

Instructions for checking contents, handling shipping damage, and preparing parts for installation.

Brine Tank Assembly (Two-Tank Models)

Details on assembling the brine tank, including brinewell and valve installation.

Bypass Valve and Copper Tube Installation

Steps for installing the bypass valve or copper tubes onto the conditioner/refiner unit.

Turn Off Water Supply

Essential step to shut off the main water supply before proceeding with installation.

Three-Valve Bypass Installation

Guidance for plumbing a three-valve bypass system, adhering to codes and using specific materials.

Inlet and Outlet Plumbing Assembly

Instructions for measuring, cutting, and connecting pipes to the unit's inlet and outlet ports.

Installation Procedures

Connecting Inlet and Outlet Plumbing

Detailed steps for connecting plumbing using soldered copper, threaded pipe, or CPVC plastic.

Cold Water Pipe Grounding

Ensuring electrical ground continuity by using a bypass valve or ground clamp kit.

Installing the Valve Drain Hose

Guidance on connecting the drain hose, including height restrictions and air gap requirements.

Brine Tank Overflow Hose Installation

Instructions for connecting the overflow hose to the brine tank for excess water.

Two-Tank Model Brine Tubing Connection

Connecting the brine tubing to the nozzle and venturi housing on two-tank models.

Installation Procedures

Pressure Testing, Controller Programming, and Media Rinsing

Steps for pressure testing, programming the controller, and initiating the first recharge/rinse cycle.

Adding Water and Salt to Brine Tank

Instructions for adding the correct amount of water and salt to the brine tank.

Sanitizing the Conditioner;Refiner

Procedure for sanitizing the unit using bleach, recommended after installation.

Restarting the Water Heater

Instructions for restarting the water heater after the conditioner/refiner installation and initial cycles.

Non-Wi-Fi Systems: Remote Setup

Remote Unpacking and Installation

Instructions for checking the remote for shipping damage and removing packing materials.

Installing the Remote Support

Steps for attaching the support to the remote to angle it on a surface.

Installing Remote Batteries

Guidance on inserting AA batteries into the remote, ensuring correct polarity.

Optional Remote Wall Mounting

Instructions for mounting the remote on a wall using fasteners.

Wi-Fi System Setup Procedure

Setting System Language (Wi-Fi)

Selecting the display language for the Wi-Fi system controller.

Wireless Network Setup

Choosing connection method (Pushbutton or Browser) to link the system to the home wireless network.

Pushbutton (WPS) Connection Method

Using the WPS button on the router to connect the system to the wireless network.

Browser Connection Method

Using a web browser on a device to connect the system to the wireless network.

Setting System Units (Wi-Fi)

Selecting the preferred unit system (English or Metric) for the Wi-Fi system.

Setting Current Time (Wi-Fi)

Setting the current time on the Wi-Fi system controller for accurate operation.

Setting Water Hardness (Wi-Fi)

Entering the water's hardness level to optimize system performance and regeneration cycles.

Setting Salt Level (Wi-Fi)

Adjusting the salt level setting on the controller to match the brinewell indicator.

Setting Iron Level (Wi-Fi)

Inputting the iron level in the water for automatic compensation in performance calculations.

Dealer System Registration

Customer Account Creation and System Registration

Accessing Your Customer Account

Instructions for logging into your EcoWater account to view system dashboards and settings.

Sharing System Access (Dealer;Customer)

Steps for customers to grant dealers access to their system for monitoring and control.

Non-Wi-Fi System Setup Procedure

Setting System Language (Non-Wi-Fi)

Selecting the display language for the non-Wi-Fi system controller.

Setting System Units (Non-Wi-Fi)

Selecting the preferred unit system (English or Metric) for the non-Wi-Fi system.

Setting Current Time (Non-Wi-Fi)

Setting the current time on the non-Wi-Fi system controller for accurate operation.

Setting Water Hardness (Non-Wi-Fi)

Entering the water's hardness level to optimize system performance and regeneration cycles.

Setting Salt Level (Non-Wi-Fi)

Adjusting the salt level setting on the controller to match the brinewell indicator.

Setting Iron Level (Non-Wi-Fi)

Inputting the iron level in the water for automatic compensation in performance calculations.

Connecting the HydroLink Remote

HydroLink Remote: Operations

Adding a Device to the Remote

Procedure to add a water treatment device, like a conditioner/refiner, to the remote's network.

Navigating Remote Screens

How to manually cycle through status screens using the remote's directional buttons.

Understanding Active Alerts

Information on alert messages like 'Low salt', 'Time lost', 'Service overdue', or 'Error code'.

Manually Refreshing Remote Data

How pressing any button refreshes displayed data to conserve battery life.

Checking RF Signal Strength

How to check the wireless signal strength between the remote and devices.

Setting Remote Language

Instructions for changing the display language of the HydroLink remote.

Setting Remote Language to English

Specific steps to reset the remote's language to English if it is currently set to another language.

Managing Drinking Water Status Messages

How to change the message displayed for a drinking water system on the remote.

Manual Recharge Operation

Initiating a manual recharge to ensure immediate full conditioned water capacity.

Setting Remote Recharge Time

Adjusting the automatic recharge start time using the HydroLink remote.

Customizing Status Screen Data Display

Selecting which data items are shown on the remote's status screens.

Selecting Remotely Controlled Data Items

Choosing which data items can be controlled remotely via the HydroLink remote.

Renaming a Device on the Remote

Customizing the name displayed for a connected device on the remote's status screen.

Conditioner;Refiner Operation

Deleting a Device from the Remote

Procedure for removing a connected device from the HydroLink remote's list.

Understanding Status Screens

Explanation of the different status screens displayed by the conditioner/refiner during normal operation.

Alerts and Reminders

Messages indicating recharge status, low salt, time loss, service reminders, or error conditions.

Flashing Backlight Indicators

Conditions that cause the display backlight to flash, indicating an issue.

Handling Long Display Messages

How to view truncated messages that expand upon highlighting.

Lockout Feature Operation

How to enable/disable the lockout feature to prevent unauthorized parameter changes.

Setting Salt Level

Adjusting the salt level setting on the controller to match the brinewell indicator after adding salt.

Low Salt Alarm Configuration

Programming when the control displays a low salt alarm, or turning it off.

Setting Salt Type

Selecting the type of salt used (Sodium NaCl or Potassium KCl) to adjust fill times.

Manual Recharge Operation

Initiating a manual recharge to ensure immediate full conditioned water capacity.

Setting Current Time

Setting the current time on the controller for accurate operation, especially after power loss.

Setting Recharge Time

Adjusting the automatic recharge start time on the controller.

Setting Water Hardness

Entering the water's hardness level to optimize system performance and regeneration cycles.

Setting Iron Level

Inputting the iron level in the water for automatic compensation in performance calculations.

Customizing Rolling Status Screens

Selecting which status screens are displayed in the normal rolling sequence.

Setting Conditioner;Refiner Language

Selecting the display language for the conditioner/refiner controller.

Setting Conditioner;Refiner Language to English

Specific steps to reset the controller's language to English if it is currently set to another language.

Setting Time Format

Selecting between a 12-hour (AM/PM) or 24-hour clock format.

Setting Volume Units

Choosing between gallons and liters for volume measurements displayed by the system.

Setting Hardness Units

Selecting units for hardness measurement, such as grains or parts per million (ppm).

Setting Weight Units

Choosing between pounds and kilograms for weight measurements displayed by the system.

Viewing System Information

Accessing details about the model, wireless status, water usage, and operational history.

Adjusting Cycle Times

Setting backwash time, second backwash options, and fast rinse time.

Special Features Configuration

Adjusting efficiency mode, days between recharges, and the 97% feature.

Auxiliary Control Settings

Configuring the auxiliary output for external devices like chlorine generators or chemical feed pumps.

Chemical Feed Configuration

Setting chemical feed volume and timer when auxiliary control is set to chemical feed.

Service Reminder Setup

Programming the number of months until a service reminder message appears.

Sending E.A.S.E. Diagnostic Message

Transmitting operational data via telephone for remote diagnostics.

Performing Diagnostics

Checking the operating state of components and viewing error codes for troubleshooting.

Setup Changes and Defaults

Repeating the setup procedure or restoring the conditioner/refiner's default operating values.

Service Information

Refilling with Salt

Instructions for checking salt level, adding salt, and setting the salt level on the controller.

Breaking a Salt Bridge

Troubleshooting steps for removing a salt bridge that forms in the brine tank.

Cleaning the Nozzle and Venturi

Procedure for cleaning the nozzle and venturi assembly to ensure proper brine suction.

Resin Bed Cleaning

Recommended cleaning of the resin bed to prevent iron coating and maintain performance.

Relieving Water Pressure with Bypass Valves

Steps to de-pressurize the system before removing parts, using either 3-valve or EcoWater bypass.

Troubleshooting Guide

Common problems, their causes, and recommended corrections for the conditioner/refiner.

Initial Troubleshooting Checks

Basic checks to perform before detailed troubleshooting, such as power source and error codes.

Automatic Electronic Diagnostics

How the system's self-diagnostic function detects and displays malfunctions via error codes.

Removing Error Codes

Steps to reset the system after correcting a problem that caused an error code.

Manual Diagnostics Checks

Procedures for manually checking system components and parameters for troubleshooting.

Checking the Turbine

Diagnosing turbine operation and sensor issues to verify water flow measurement.

Manual Advance Recharge Check

Verifying proper operation of recharge cycles, including valve position, brine draw, and flow rates.

Troubleshooting Hard Water Bypass

Diagnosing causes of hard water bleeding into the conditioned water supply.

Troubleshooting Drain Hose Leaks

Identifying causes of water leaks from the drain hose during service procedures.

Troubleshooting Flooded Salt Tank

Diagnosing reasons for a flooded salt tank, such as plugged components or restricted lines.

Troubleshooting Salty Water Taste

Identifying causes for a salty taste in conditioned water, like low pressure or incorrect settings.

Dimensions and Schematic

Wiring Schematic

Diagram illustrating the electrical connections for the power supply, control board, and valve motor.

Specifications and Performance Claims

System Specifications

Technical data including capacity, flow rates, pressure, temperature, and hardness limits for various models.

Performance Claims and Certifications

Details on contaminant reduction, rated capacity, and performance under various conditions.

Repair Parts

Conditioner;Refiner Assembly Part List

Detailed list of part numbers and descriptions for the conditioner/refiner assembly.

Valve Assembly Diagram

Exploded view diagram showing all components of the conditioner/refiner's valve assembly.

Valve Assembly Part List

Detailed list of part numbers and descriptions for the valve assembly.

State Certifications

Model Specific Certifications

Official certificates detailing contaminant testing and certification for various EcoWater models.

EcoWater ECR 3502R40 Specifications

General IconGeneral
TypeWater Softener
Capacity35, 000 grains
Grain Capacity35, 000 grains
Flow Rate12 GPM
Inlet/Outlet Connection1 inch

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