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Troubleshooting
The sound is distorted
Try lowering the volume control of your connected device or musical
instrument. Also, try to reduce the overall volume of the EcoBoulder+.
Cannot Pair With Bluetooth Device
Make sure that your device is compatible with Bluetooth. Turn off your
EcoBoulder+ and Bluetooth device, then power on and reconnect. Make sure
that Bluetooth mode is selected on your EcoBoulder+.
There is a high-pitched whistling noise when using microphone
This is probably feedback. Point the microphone away from the speaker.
If there is poor AM/FM reception
To adjust AM/FM reception, move entire product.
If you can’t hear the microphone over the music volume
EcoBoulder+ Master Volume must be turned up to increase the Microphone
Volume. Turn up the Master Volume on the EcoBoulder+ and turn down the
music volume directly from your Bluetooth device.
Can NOT play music from a flash drive
The USB ports are only for charging USB devices.
Water draining from bottom of unit
Holes in the base of the EcoBoulder+ speaker are designed to allow excess
water run-off to drain away from the speaker. Water draining from this area is
normal and safe.
Volume level is too low
Increase the volume on the EcoBoulder+ and / or increase the volume on
your Bluetooth device.
Battery not properly charging
Twenty minutes after plugging into an AC power outlet, EcoBoulder+ will
check if the battery is rechargeable. If not, the individual bars on the battery
level indicator on the LED screen will flash from top to bottom. (Normally,
the battery segments will flash from bottom to top.) Please do NOT attempt
to fix your EcoBoulder+ unit. Please contact our Customer Support at
support@gracedigital.com or call us at 866.446.0961.
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