EdgeStar DEP501EW - Troubleshooting Common Issues; Dehumidifier Not Drying Air; Unit Not Functioning

Troubleshooting
Follow the troubleshooting chart fo resolve common issues.
Issue
My dehumidifier does
not dry the air
Frost appears on the
coils
My dehumidifier is not
functioning at all
My dehumidifier is
making a loud noise
My dehumidifier is
making a continuous
metallic knocking or
pinging sound
Possible Cause
Insufficient time fo dry
Air intake or Exhaust
vents are blocked
Humidify control may
not be set low enough
Opened windows or
doors
Room temperature is
too low (below 41°F)
There is a kerosene
heater or something
giving off wafer vapor
in the room
This is normal behavior
Unit is not receiving
power
Insufficient power
Water bucket is full
Water bucket is not in
proper position
Control panel is
disconnected
The unit is not level
A foreign object has
jammed the fan
The floor below the unit
is uneven
Air filter is clogged
Unit may have been
shipped on its side
Damaged compressor
Solution
Run the unit for a
longer period of time.
Make sure there are no
towels, curtains, or
furniture blocking the
front and back of the
unit.
Lower the humidify
control. Run the unit in
continuous mode.
Close all windows and
doors.
Increase the room
temperature.
Remove any device
producing wafer
vapor.
The dehumidifier has
an auto-defrost
feature.
Make sure the unit is
plugged in.
Move the unit fo
another outlet. Check
your circuit breaker.
(Refer fo the rating
label on the back of
the unit fo determine
the Amperage draw).
Drain the unit and
restart.
Remove bucket and
reinserf.
If no indicator lights
turn on, contact
customer service.
Make sure the unit is on
a level surface.
Shut off the unit, and
remove the object
from the fan.
Move the unit fo a
level surface.
Clean the air filter.
Shut off the unit. Let
the unit sit on a level
surface for af least 24
hours and restart.
Contact customer
service.
EdgeStar Portable Dehumidifier 10