Edgetech 4125 SIDE SCAN - Software Service Overview; Software Updates and Enhancements

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4125 SIDE SCAN SONAR SYSTEM 0004823_REV_C
S
SOFTWARE SERVICE OVERVIEW
EdgeTech provides software services free of charge. The SSA does not address customer-specified
modifications or enhancements. These services may be ordered separately. Furthermore, EdgeTech
software upgrades are meant for the sole use of EdgeTech customer. Any reproduction of EdgeTech
supplied software or file sharing is strictly prohibited.
Software Updates and Enhancements
EdgeTech customers can download new software releases with all modifications and enhancements along
with user's manual changes from the EdgeTech ftp site. Major software issues, should they occur, will be
reported directly to the customer. New software releases consist of the following:
x Software enhancements that are not on the price list
x Software fixes and changes
x Product integration
x Documentation updates to on-line help
x Tests for compatibility with other modules
Software patches consist of software that has undergone the following:
x Minor software enhancements
x Software fixes and changes
x Software Telephone, Facsimile, and E-mail Support
The SSA entitles EdgeTech customers to contact EdgeTech Customer Service by telephone, facsimile, or
e-mail to report a difficulty, to discuss a problem or to receive advice on the best way to perform a task.
When contacted, EdgeTech Customer Service will do the following:
x Respond within 24 hours
x Immediately attend to serious problems affecting operations
x Attempt to find an immediate work-around