Eizo FlexScan EV2360-WT - Other Problems

5-4. Other Problems
Problem Possible cause and remedy
1. The Setting menu does not
appear.
• Check whether the switch operation lock function is active (see “Key
Lock” (page 27)).
2. Cannot select items in the Setting
menu.
• Items that are displayed with gray text cannot be changed.
3. No audio output. • Check whether the stereo mini jack cable is properly connected to
the stereo mini jack (
).
• Check whether volume is set to 0.
• Check the PC and audio playback software to see whether they are
congured correctly.
• For DisplayPort input and HDMI input, check the settings for “Sound
Source” (refer to “Sound Source” (page 21)).
4. USB devices connected to the
monitor do not work.
• Check whether the USB cable is correctly connected between the
PC and the monitor (see “7-2. Using the USB Hub Function” (page
38)).
• Check whether the USB cable is correctly connected between the
peripheral and the monitor.
• Try using a di󰀨erent USB port on the monitor.
• Try using a di󰀨erent USB port on the PC.
• Reboot the PC.
• When “Compatibility Mode” is set to “O󰀨” in the “Administrator
Settings” menu and the power of the monitor is turned o󰀨, devices
connected to the USB downstream port are not operational. Change
the setting for “Compatibility Mode” to “On” (refer to “Compatibility
Mode” (page 26)).
• If the peripheral devices work correctly when they are directly
connected to the PC, contact your local EIZO representative.
• Depending on the USB 3.1 Gen 1 host controller you are using, the
connected USB device may not be recognized properly. Update to
the latest USB 3.1 Gen 1 driver provided by the manufacturer, or
connect the monitor to the USB 2.0 port.
• Check the PC’s BIOS setting for USB when using Windows. (Refer
to the manual of the PC for details.)
5. The USB hub function cannot be
used.
• When “Compatibility Mode” is set to “O󰀨” in the “Administrator
Settings” menu and the power of the monitor is turned o󰀨, the USB
hub function cannot be used. Change the setting for “Compatibility
Mode” to “On” (refer to “Compatibility Mode” (page 26)).
6. Power indicator is ashing
orange and white.
• This symptom may occur when the PC is connected to the
DisplayPort connector. Use a signal cable recommended by us for
the connection. Turn the monitor o󰀨 and on.
• Check the connection and condition of the USB devices connected
to the monitor.
• Turn o󰀨 the main power switch on the rear side of the monitor, and
then turn it on again.
7. Power Save function of the PC
does not work normally.
• Turn the setting “On” for “Compatibility Mode” on the “Administrator
Settings” menu (see “Compatibility Mode” (page 26)).
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Chapter 5 Troubleshooting