Elite Screens VMAX2 - Page 10

n
· - -------
£
ttie
~~~:::::::':~
---------
-_ .. _-_.-
- --------
Warranty Policy - Electric Screens
• One (1) year warranty parts and labor from purchase date as fo llows (except for
refurbished units as specified below):
•
Refurbished units carry a 90-day parts and labor warranty.
•
Demo units or open box items are AS IS items and do not carry a warranty.
•
Each party will be responsible for one way shipping during the warranty period.
• DOA (Defective On Arrival): Must be reported within 7 business days of receipt. A RMA
(Return Merchandise Aauthorization) number must be issued in order to process a replacement.
Elite Screens will replace the DOA (Defective On Arrival) unit with a brand new replacement
(see exceptions below) after the DOA unit is received and/or confirmed defective.
Once the product is received, Elite Screens will send out a new unit to the customer by
ground service (subject to inventory availability).
Should a problem be reported after the 7-day grace period, the item must be shipped to us
for
warranty repair.
Missing Parts must be reported within the 7-day (DOA) grace period.
•
Ifreported after 7 days, customer will be only responsible for shipping and handling fees. If
reported after30 days of receipt, customer is responsible for cost of the parts and shipping & handli
n
fees.
Please visit link below for full warranty information
Http://www.elitescreens.com/service.htm
Please visit link below for warranty claim
Http://www.elitescreens.com/serviceform.htm
*A new or refurbished replacement will be sent out to the customer depending on the
type of purchase (new or refurbished) or based on stock availability.
www.elitescreens.com/eliteinfo@elitescreens.com