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where you can drop o your waste for recycling, please contact your local
authority or where you purchased your product.
6. Troubleshooting
Alerts and warnings
• Intensity Lights flashing – Elvie Stride is paused
• Battery Light flashes red four times – battery empty
• All Intensity Lights illuminated – maximum intensity level reached
• All lights flash then turn o – technical error (Contact Customer Care)
Factory reset
To perform a factory reset:
1. Turn Elvie Stride on
2. Press and hold both simultaneously for five seconds
3. Play/Pause and Intensity Lights will flash while Elvie Stride is resetting
4. All lights and Elvie Stride will then turn o
7. Warranty
Elvie Stride Limited Warranty
Elvie Stride is backed by a limited manufacturer’s warranty against any defects in materials
and/or workmanship: the Hub for two (2) years and all other components for 90 days
from the date of original purchase.
For the complete terms and warranty information, please visit elvie.com or contact our
Customer Care team. This policy is oered in addition to your legal rights.
This is a single-user product. Use by more than one person may present a health risk
and voids the warranty. This product may only be returned for a refund within 30 days
of purchase provided it is new, unopened, unused and in its original packaging with the
manufacturer’s factory seal still intact.
Please keep your proof of purchase in the event that you need to contact Customer Care.
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