Select User’s Manual
44
TroubleshootingTroubleshooting
For repair of device, call 1.800.862.2343 (Mon-Fri)
For supplies, call 1.800.328.2536 (Mon-Fri)
For optimal use:
1. Replace lead wires annually.
2. Please follow the directions on the electrode packaging for the care of electrodes. The
life of the electrodes varies, depending on skin conditions, skin preparation, storage and
climate. Replace electrodes that no longer stick.
3. Ensure batteries are charged before each use. Unplug the battery charger from the wall
once charge is complete.
NOTE: If the following measures fail to alleviate the problem, please call the repair
department at 1-800-862-2343.
Problem Possible Cause Solution
Display does not come on. Battery/ 1. Try fresh batteries.
Battery contact failure 2. Ensure batteries are inserted
correctly. Check the following
on the battery contacts:
• All contacts are in place.
• All contacts are not broken.
• All contacts are not pushed in.
They should make contact with
the battery when it is inserted.
Stimulation weak with Electrodes
fresh batteries. 1. Dried out or contaminated 1. Replace.
2. Placement 2. Electrodes must be a minimum
of 2 inches apart.
Lead wires
1. Old/worn/damaged 1. Replace.
Stimulation stops with Poor electrode contact Reapply electrodes, secure firmly.
fresh batteries. Electrodes must be a minimum of
2 inches apart.
Damaged or worn Replace.
electrodes or lead wires
Stimulation weakens This is a normal body Increase the intensity.
within minutes of starting adaptive process
treatment with fresh batteries.
Stimulation is uncomfortable. Intensity is too high Decrease intensity.
Electrodes are too close together Reposition the electrodes.
Electrodes must be a minimum
of 2 inches apart.
Damaged or worn Replace.
electrodes or lead wires
Electrode active area size Replace electrodes with ones that
is too small. have an active area no less than
1.227 in
2
(7.917 cm
2
).
Problem Possible Cause Solution
Stimulation is ineffective. Improper electrode Reposition electrodes.
placement Electrodes must be a minimum of
2 inches apart.
Unknown Contact clinician.
Stimulation only felt Improper electrode 1. Reposition electrodes.
on one electrode. placement Electrodes must be a minimum
of 2 inches apart.
Electrode life exceeded 2. Replace electrodes.
Stimulation on one Electrodes
channel (side) only. 1. Worn or damaged 1. Replace.
2. Improper placement 2. Reposition electrode.
3. Electrode life exceeded Electrodes must be a minimum
of 2 inches apart.
Lead wires
1. Worn or damaged 1. Replace.
Component failure Try each lead wire independently
in each channel. If there is no
output on either channel, the lead
wire is defective and should be
replaced.
If there is output on one channel
only, a component may have
failed. Call the repair department.
Intermittent output Lead wires 1. Verify connection is secure.
2. Tur n down the intensity. Rotate
lead wires in socket 90°. If still
intermittent, replace lead wire.
3. If still intermittent after replacing
lead wire, a component may
have failed. Call the repair
department.
Program option Some programs will seem
in use intermittent. This is expected.
Refer to the Program Option
Controls in the Operation section
for
a description of the
program option.
Electrode life exceeded Replace electrodes.
Rechargeable batteries Brand new or stored batteries 1. This is normal operation.
don’t last or life is short. Please charge and use in
device. You must do this 3-5
times before full capacity
is reached.
Used NiMH batteries have 2. Try step 1. If this does not work,
reached end of life replace batteries.
Electrode icon error Lead wires 1. Make sure the lead wires are
*This is a safety feature. completely pushed into the lead
See pages 23-25 for operation. wire socket.
Electrodes 2. Check lead wire and electrodes
to make sure that they are still
good.
user_manual_NEW_BH_edit_r5.indd 44-45 3/3/08 2:08:49 PM
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