ENACFIRE Future Plus - Frequently Asked Questions (Q&A)

Q&A %
@: Why the charging case is unable to be used to charge my mobile
phone when the first LED light Is still on?
A:It needs greater amont of battery power to charge the mobile phone
a5 compared to the earbuds. When the first LED light of charging case
flashes, it indicates the battery is running out but still sufficent to charge
the earbuds.
@ : Why the music cuts In and out sometimes?
A: Please make sure there is no obstacle between Enacfire earbuds and
your mobile phone.
Please make sure there is no Microwave oven / wifi transmitter around
you, which are more likely to produce electromagnetic interference and
resultin signal interruption.
Note: Please keep your phone and the master earphone (L) as close as
possible, ensure more stable biuetooth connection.
Q: How to contact ENACFIRE Customer Service Team?
A:1f you have any issue with the product, please contact us via
support@enacfireglobal com (US/ CA) / moonguenacfireglobal.com
(UK). We will reply to you within 24 hours and 100% solve your issue.