enphase IQ Envoy User Manual

IQ Envoy Installation and Operation
© 2017 Enphase Energy Inc. 141-00039 Rev 01
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Initial Communications Check .......................................................................................................................... 24!
More about Device Communications States .................................................................................................... 24!
Initiate a New Scan for Microinverters ............................................................................................... 24!
Connecting to IQ Envoy ..................................................................................................................... 25!
Connect Using the Installer Toolkit App ............................................................................................. 25!
Method A: Use the Site’s Wireless Router to Connect to the IQ Envoy ........................................................... 25!
Method B: Create a Wireless Access Point ...................................................................................................... 25!
Complete the Connection to IQ Envoy with Installer Toolkit ........................................................................... 26!
Connect Remotely Using Enlighten ..................................................................................................... 28!
Connect Using the IQ Envoy Local Interface ...................................................................................... 29!
View Production Readings ................................................................................................................................ 29!
View or Change Monitoring Settings ................................................................................................................ 30!
View Microinverter Information ......................................................................................................................... 33!
View Envoy Information ..................................................................................................................................... 33!
Open a Connection for Enphase Troubleshooting ........................................................................................... 33!
Troubleshooting ................................................................................................................................. 34!
Device Detection Issues ...................................................................................................................... 34!
Issue: Installer Toolkit Shows “Cross Domain Traffic Reported” .................................................................... 34!
Issue: Device Communications LED is Solid Amber ........................................................................................ 34!
Issue: Installer Toolkit Detects Fewer Microinverters than Expected ............................................................ 34!
Issue: No Microinverters are Reporting ............................................................................................................ 35!
Issue: Installer Toolkit Indicates that Scanning is Inhibited ............................................................................ 35!
Power Production Issues ..................................................................................................................... 35!
Issue: Power Production LED is solid amber ................................................................................................... 35!
Internet Connection Issues .................................................................................................................. 36!
Issue: Network Communications LED is Amber or Off .................................................................................... 36!
Issue: Wi-Fi Problems ........................................................................................................................................ 37!
Issue: Cellular Modem Connection Status “Not Connected” .......................................................................... 37!
Issue: IQ Envoy is not Connecting with a New Router ..................................................................................... 37!
Local Networking Considerations ....................................................................................................... 38!
DHCP versus Static IP Addressing ................................................................................................................... 38!
MAC Filtering ...................................................................................................................................................... 38!
Firewall Settings ................................................................................................................................................. 38!
Microinverter Issues ............................................................................................................................ 39!
Clear “DC Resistance Low - Power Off” Condition ........................................................................................... 39!
Clear “GFI Tripped” Condition ............................................................................................................................ 40!
Replacing an IQ Envoy .......................................................................................................................... 42!
Technical Data ................................................................................................................................... 44!

enphase IQ Envoy Specifications

General

Model	IQ Envoy
Category	Inverter
Enclosure Rating	NEMA 3R
Grid Connection	Single-phase
Warranty	5 years
Communication	Ethernet, Wi-Fi
Monitoring	Enphase Enlighten
Operating Temperature Range	-40°C to +65°C