Entity YU004 - Product Support; Troubleshooting

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Product Support

Troubleshooting

If your device is frozen

Press the ON/OFF buon for at least 10 seconds or use the hardware reset. To use the Hardware reset, press the “pinhole

reset” buon by using a sharp object such as a toothpick.

If your device doesn’t turn on

Charge your device then switch on normally. If this does not work, press the ON/OFF buon for at least 10 seconds or use

the hardware reset. To use the Hardware reset, press the “pinhole reset” buon by using a sharp object such as a toothpick.

If you want to extend the life of your baery

Decrease the screen brightness and turn o the wireless connecons if not in use.

If your device is funconing too slowly

Close all apps which are not currently being used.

If your WiFi recepon is poor

Make sure you are not far from the WiFi hotspot. Update the rmware of the device. Factory reset your device and

reconnect to your network. Contact your WiFi connecon provider.