Troubleshooting
DO NOT:
● Service the stove with wet hands. The stove is an electrical appliance, which may pose a shock hazard
if handled improperly. Only qualified technicians should deal with possible internal electrical failures.
● Do not remove from the firebox any screws without penetrating oil lubrication.
WHAT TO DO IF:
1. The stove will not start.
2. The stove will not operate when hot.
3. The exhaust blower will not function normally.
4. Light # 3 on Heat output bar flashing.
5. Auger light flashes but auger motor does not turn at all
6. The 200 °F (93 °C) high limit temperature sensor has tripped.
7. The convection blower will not function normally.
8. Igniter- the pellets will not light.
9. Control settings (Heat Level) has no effect on the fire.
10. The stove keeps going out.
*NOTE: All troubleshooting procedures should be carried out by qualified technicians or
installers.
1. The stove will not start.
üMake sure the stove is plugged in and the wall outlet is supplying power..
üIf the Control Board has been placed in the ON /OFF thermostat mode, then turn the thermostat up to
call for heat.
üEnsure the burn pot liner is correctly placed in the burn pot
üCheck the Heat Level Indicator. - If the # 3 light is flashing (unit may be out of fuel)
üCheck the Door and Ash Pan door - THEY MUST BE CLOSED TIGHT.
üSee section 8 “The pellets will not light”.
üCheck the fuse on the circuit board.
üIf the unit still does not start, contact your local service dealer for service.
2. The stove will not operate when hot.
üCheck the Heat Level Indicator if a fire is not detected, or if the fire has gone out the #3 light will
flash because the Exhaust Temperature Sensor’s contacts have opened.
üCheck the hopper for fuel.
üIncorrect air damper setting. - Excessive air may consume the fire too quickly before the next drop of
fuel, leaving completely unburned fuel in the burn pot liner. - - Insufficient air may cause the vacuum
switch to open or will cause build up, further restricting the air flow through the Burn Pot Liner. This
in turn will cause the fuel to burn cold and very slowly. Fuel may build up and smother the fire. In this
case clean the burn pot. (NOTE: unit may require a change to the vent system or installation
of fresh air to correct Air to Fuel ratio problems if unable to achieve proper damper
setting).
üCombustion Blower failure. - The Combustion Blower is not turning fast enough to generate the proper
vacuum in the fire box. Visual Check – is the blower motor turning. See section “3. The Exhaust
Blower will not function normally.”
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