Troubleshooting guide
Problem Cause
No water
from nozzle
Water supply hose is kinked
Angle valve is off
A water failure occurred
Poor water
spraying
Water supply hose is kinked
Angle valve is not fully
turned on
Filter is clogged
Low water
temperature
The water temperature is not
set properly
Low seat
temperature
The seat temperature is not
set properly
In standby mode or energy
saving mode
Low dryer
temperature
Dryer not blowing
Spray wand
cannot retract
Spray wand
cannot
stretch out
Remote control
cannot display
Malfunction of
deodorization
Manual flushing
cannot work
during power
failure
Caution
The dryer temperature is not
set properly
In standby mode
Power off
Get stuck by impurities
Power off
Low battery
User is not within the sensing
area of the seat
The positive and negative
direction of the batteries is
incorrect
User is not within the sensing
area of the seat
Deodorization function
continues after user leaves.
If the problem cannot be resolved as per above solutions, please
disconnect the power and contact service providers.
If the power leakage protection switch always trips, it means that the
product is leaking. Please disconnect the power and contact service
providers.
No or low battery
Solution
Straighten the hose to remove the kink
Turn on the angle valve
Restore the water supply
Straighten the hose to remove the kink
Turn on the angle valve fully
Clean the filter
Adjust the water temperature
Adjust the seat temperature
Switch to functional mode and wait for
3+ minutes
It is normal for the deodorizing function
to continue operating after user leaves,
for complete odor removal.
Adjust position on seat to activate the
sensor
Reload the batteries
Replace new batteries
Replace new batteries for power failure
flushing
Adjust position on seat to activate the
sensor
Turn on the power
Remove the impurities
Push back the spray wand gently and
put power on
Switch to functional mode to use dry
function
Adjust the dryer temperature
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