• If you upgraded your operating system but did not reinstall Epson Scan, try reinstalling it.
Parent topic: Solving Scanning Problems
Related references
Windows System Requirements
Mac System Requirements
Related tasks
Uninstalling Scanner Software - Windows
Uninstalling Scanner Software - OS X
Original Feeds Incorrectly in Scanner
If you have problems feeding originals in your scanner, try these solutions:
• If multiple pages feed at once, try the following:
• Make sure the paper separation lever is in the lower position.
• Remove the originals, fan the edges to separate the sheets, if necessary, and reload them.
• Load only originals that meets the specifications for your scanner.
• Clean inside the scanner and replace the roller assembly kit, if necessary.
• If you see a double feed error in the Epson Scan window or the Document Capture Pro window
(Windows only), start Epson Scan, select Configuration, select the Detect Double Feed setting, and
select Standard as the Paper Thickness setting. If the error persists, deselect the Detect Double
Feed setting.
Note: For OS X, only Epson Scan displays double feed errors. Document Capture for OS X does not
include this setting.
Parent topic: Solving Scanning Problems
Related references
Page Separation Lever
Related tasks
Loading Originals in the Input Tray
Loading Plastic Cards in the Input Tray
Loading Special Documents
Cleaning Your Scanner
64
To Next Page
Loading...
Need help?
General
