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• macOS 10.12.x or later: You can manually update the software by opening the App Store, selecting
Updates, searching for a software update option for Epson Software, and selecting Update.
Parent topic: Solving Problems
Product Status Messages
You can often diagnose problems with your product by checking the messages on its LCD screen.
LCD code Condition/solution
(E-01) A printer error has occurred. Turn the product off and then back on again. If the error
continues, check for a paper jam. If there is no paper jam, contact Epson for support.
(E-02) A scanner error has occurred. Turn the product off and then back on again.
(E-11) An ink pad needs to be replaced. Contact Epson or an authorized Epson service
provider to replace the ink pad. It is not a user-serviceable part.
(W-01) Paper is jammed in the product. Remove the jammed paper, then press the button
indicated on the LCD screen to clear the error. If the error continues, turn the product
off and back on again.
(W-11) An ink pad is nearing the end of its service life. Contact Epson or an authorized
Epson service provider to replace the ink pad. It is not a user-serviceable part.
(I-22) To establish a wireless connection using an access point, press the button on the
access point or click the button on the access point's wireless settings screen
displayed on your computer screen.
(I-23) Enter the PIN code displayed on the LCD screen into the access point or computer
within two minutes. If you wait longer than two minutes, a time-out error occurs, the
code changes, and you must enter a new code.
(I-31) To make wireless connection settings from your computer, run the installer and follow
the on-screen instructions.
(I-41) The Paper Setup Auto Display option is disabled. You must enable Paper Setup
Auto Display to use AirPrint.
(I-60) Your computer may not support WSD (Web Services for Devices). The Scan to PC
(WSD) function is available only for computers running English versions of Windows
10, Windows 8.x, Windows 7, or Windows Vista.
Recovery Mode A firmware update has failed. Connect your product using a USB cable and try
updating the firmware again. If you still receive this error message, contact Epson for
support.
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