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Paper Feeding Problems
Paper Jam Problems Inside the Product
Paper Jam Problems in the Rear Cover
Paper Ejection Problems
Parent topic: Solving Problems
Paper Feeding Problems
If you have problems feeding paper, try these solutions:
• Place the product on a flat surface and operate it in the recommended environmental conditions.
• Be sure to insert the paper cassette all the way into your product.
• If multiple pages feed at once, remove the paper, fan the edges to separate the sheets, and reload it.
• Do not load more than the recommended number of sheets.
• Make sure your paper meets the specifications for your product.
• If paper jams when you print on both sides of the paper, try loading fewer sheets.
• Make sure the paper size and paper type settings are correct for the paper source.
• Load and eject paper without printing to clean the paper path.
• Run the paper guide cleaning utility to clean the paper path.
• Clean the roller inside the printer to remove any dust on the paper path.
• For best results, follow these guidelines:
• Use new, smooth, high-quality paper that is not curled, creased, old, too thin, or too thick.
• Load paper in the cassette printable side down.
• Follow any special loading instructions that came with the paper.
• Use long-grain paper. If you are not sure what type of paper you are using, check the paper
packaging or contact the manufacturer to confirm the paper specifications.
Parent topic: Solving Paper Problems
Related references
Paper Feeding Problems
Paper Jam Problems Inside the Product
Paper Jam Problems in the Rear Cover
Paper Specifications
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